New SKY customer

candykisses

I just changed over from UPC to sky today and I got a sky+HD box in one room and a SKY HD multi room box in another room. Prior to the installation I
asked the rep if I would be able to record programmes using my HDD/DVD recorder and he said yes -no problem. Today the installer set everything up but I can only record the channel that I am watching but I cannot set up a schedule of recordings as I used to when I had UPC. I cannot believe that I was assured by the rep that everything would work and now I am unable to record my programmes. I am also horrified to see that SKY customer services
is not a freephone number so I will now incur a charge when I contact them in the morning. I obviously need to change the HD Box to a HD + box but I'm afraid that it will cost more?????? The reason I changed over to SKY is to SAVE money but it looks like it will cost more.......... I am not a happy camper
at all :mad::mad::mad:

The Cush

candykisses wrote: »

Prior to the installation I
asked the rep if I would be able to record programmes using my HDD/DVD recorder and he said yes -no problem. Today the installer set everything up but I can only record the channel that I am watching but I cannot set up a schedule of recordings as I used to when I had UPC.
...
I cannot believe that I was assured by the rep that everything would work and now I am unable to record my programmes.

The problem is the DVD/HDD recorder has an analogue cable/terrestrial tuner only which is why you were able to record the analogue UPC channels previously. Sky is a digital satellite service and your or any HDD/DVD recorder doesn't have the required tuner. Only a Sky+ box will record the channels you want with a Sky sub.

Your HDD/DVD recorder will only record the channel selected on the Sky receiver and connected via the (analogue) scart lead or RF 1/2 output.

The rep was right that it would record but was economical with the facts and the rep got their sale.

What channels did you normally record with the HDD/DVD recorder when connected to UPC?

bappelbe

I think there is a "cooling off period" during which you are allowed to change you mind about a purchase - not sure if it is 7 or 14 days (I'm sure someone here will know)

If you are within that time you could give them a ring and cancel - then see if there is anything they will do for you. it will cost them to collect the box and dish from you.

Cantona's Collars

With Sky+ you can simply record on the Sky box,this pretty much rendered dvd recorders obsolete.You can always transfer the recordings from the Sky+ box to the dvd recorder at your leisure.I have 2 dvd recorders which haven't been used in a couple of years due to Sky+.

candykisses

Well, I contacted SKY and they agreed to give me a second sky+hd box
but I had to pay €199 upfront for the box which they assured me will be refunded to me within 10 days.I asked for confirmation of that in an e-mail
but the guy said he couldn't do that so I am really hoping that they will refund the €199 . Have to say , the installers were great guys and came back yesterday with the new box so kudos to them.

I'll let you all know how it goes.

Evolution1

The sky customer service is miles ahead of UPCs . Getting the broadband soon

preytec

you might get a sky box on adverts for a lot less