Who to contact re: compensation

honerbright

Hiya,

Basically long story short I was flying with Aer Lingus/Aer Arann on Sunday evening from Southend Airport and due to previous mechanical difficulties and the knock on effects from this caused my flight to be 3 hours late (which meant I missed the last bus from Dublin to Cork and was consequently 2 hours late for work the next morning).
An official looking woman in Southend called out to us all for attention and informed us that we would be eligible for €250 compensation due to the long delay but said they couldn't help us with it at their end and would have to sort it when we returned... Just wondering if anyone has any experience in claiming this and where/who to contact? I've done a bit of googling but a lot of information doesn't apply or is out of date.

Thanks for any help

BuffyBot

Aer Lingus Customer Service perhaps?

http://www.aerlingus.com/help/help/forms/customerrelationsform/

Nonoperational

€250 seems an awful lot for a 3 hour delay no?

zagmund

I've another thread about this form a few weeks back which I'll link to once I find it. EI customer service is the place to start -fire them in an email and they will give you a case number or some other tracking number. I just got an email from them in the last few days to say they won't be paying the compensation because they class "a broken bit on the plane" as extraordinary and so they are claiming exemption from the EU regulations. I still think it's all a bit iffy that the airline can define ordinary/extraordinary themselves. It basically allows them to class anything that causes a delay as extraordinary.

I'm only just getting through my email and haven't got back on to them yet, but I'll keep you posted on how it plays out.

z

honerbright

Nonoperational wrote: »

€250 seems an awful lot for a 3 hour delay no?

From http://europa.eu/youreurope/citizens/travel/passenger-rights/air/ :

Financial compensation
In addition, if you are denied boarding, your flight is cancelled or arrives more than 3 hours late on arrival at the final destination stated on your ticket, you may be entitled to compensation of €250 - 600, depending on the distance of the flight:

Within the EU

1,500 km or less – €250
over 1,500 km – €400
Between EU airport and non-EU airport

1,500 km or less – €250
1,500 – 3,500 km – €400
over 3,500 km – €600

honerbright

zagmund wrote: »

I've another thread about this form a few weeks back which I'll link to once I find it. EI customer service is the place to start -fire them in an email and they will give you a case number or some other tracking number. I just got an email from them in the last few days to say they won't be paying the compensation because they class "a broken bit on the plane" as extraordinary and so they are claiming exemption from the EU regulations. I still think it's all a bit iffy that the airline can define ordinary/extraordinary themselves. It basically allows them to class anything that causes a delay as extraordinary.

I'm only just getting through my email and haven't got back on to them yet, but I'll keep you posted on how it plays out.

z

Thanks for that, I found your previous post on this and filled out the form, so fingers crossed!