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Fly in a glass of wine - should restaurant give you another glass?

  • 30-06-2013 8:58am
    #1
    Paddy1234
    Registered Users, Registered Users 2 Posts: 293 ✭✭


    Hi folks,

    Interesting thing happened last night - was in a very nice restaurant and a fly fell into my glass of wine. It was not long after being topped up so was at least two thirds full. I said it to the waitress and she took it away, brought back a fresh glass and just poured the rest of our bottle.

    Do people think we should have been offered a free glass of wine on the house or was it our own tough luck?

    To be honest I was disappointed that they didn't at least offer - the wine was expensive enough!

    Thanks for your thoughts


Comments

  • #2
    Dizzyblonde
    Moderators, Category Moderators, Politics Moderators, Recreation & Hobbies Moderators, Society & Culture Moderators, Regional East Moderators Posts: 12,110 CMod ✭✭✭✭Dizzyblonde


    This is more a consumer issue. Moved from Food & Drink.


  • #3
    blindsider
    Registered Users, Registered Users 2 Posts: 2,037 ✭✭✭blindsider


    You should probably have been offered something e.g. a glass of house wine. The fly was in THEIR restaurant - you could reasonably expect them to provide you with an insect-free environment.

    Shame really.


  • #4
    machiavellianme
    Registered Users, Registered Users 2 Posts: 12,853 ✭✭✭✭machiavellianme


    Pick it out. Continue to drink. It's only a fly afterall...


  • #5
    ebixa82
    Banned (with Prison Access) Posts: 1,289 ✭✭✭ebixa82


    machiavellianme wrote: »
    Pick it out. Continue to drink. It's only a fly afterall...

    This. If it was freshly poured and the fly freshly landed then it would have done no harm.

    I'm sure if you mentioned a possible replacement glass they would have obliged thou.


  • #6
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    machiavellianme wrote: »
    Pick it out. Continue to drink. It's only a fly afterall...

    Guilty! ...I also follow the 10 second rule


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  • #7
    Miaireland
    Registered Users, Registered Users 2 Posts: 4,065 ✭✭✭Miaireland


    To be honest if it happened to me I wouldn't expect them to replace it if it was me. I guess I see as there was actually nothing wrong with the wine and that a fly landing into it was a act of nature/god.


  • #8
    endacl
    Registered Users, Registered Users 2 Posts: 22,407 ✭✭✭✭endacl


    Miaireland wrote: »
    To be honest if it happened to me I wouldn't expect them to replace it if it was me. I guess I see as there was actually nothing wrong with the wine and that a fly landing into it was a act of nature/god.

    Act of a desperate alcoholic insect, more like...


  • #9
    JOSman
    Registered Users, Registered Users 2 Posts: 500 ✭✭✭JOSman


    They should have replaced the wine and apologized, it's the least they should have done. They need to keep their reputation.


  • #10
    Lelantos
    Closed Accounts Posts: 3,612 ✭✭✭Lelantos


    JOSman wrote: »
    They should have replaced the wine and apologized, it's the least they should have done. They need to keep their reputation.

    Apologized for what? Kamikaze flys?


  • #11
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    It personally wouldn't bother me - I'd fish out the fly and work away, rather than throw away good wine. Restaurants can't control absolutely everything in their environment.


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  • #12
    deadybai
    Registered Users, Registered Users 2 Posts: 1,474 ✭✭✭deadybai


    If you put yourself in the restaurants shoes. The waitress surely was considering what to do as she couldn't have opened a brand new bottle of wine just because one glass was ruined. What would she have done with the existing bottle on the table? Throw it away? i don't think so.

    If it was just glass that you were drinking then she could have replaced it with a free glass. Its just a tricky situation to deal with because of the bottle of wine. That being said apologising was a priority on here behalf.


  • #13
    LowKeyReturn
    Closed Accounts Posts: 934 ✭✭✭LowKeyReturn


    Restaurants make a huge mark up on wine, if they couldn't have given you another glass of the '86 dom you had open a glass of something else should have been offered - easily done just pair the wine with your dessert order or another course.

    The pick it out comments surprise me, frankly I'd do this at home if I'm honest but in a 'good' restaurant - no. Flies buzzing around is a standards issue for somewhere serving food, it was a complete no-no when I was managing a Starbucks, I'd expect any self-respecting restaurant to be of at-least a good standard as the McDonalds of coffee.


  • #14
    ebixa82
    Banned (with Prison Access) Posts: 1,289 ✭✭✭ebixa82


    How are the restaurant responsible at all?

    If they replaced the glass it would be a good will gesture, nothing more.

    It's a fact of life that as customers open the restaurant door, flies may enter. That's what flies do.

    It's got nothing to do with hygiene etc.


  • #15
    LowKeyReturn
    Closed Accounts Posts: 934 ✭✭✭LowKeyReturn


    ebixa82 wrote: »
    How are the restaurant responsible at all?

    If they replaced the glass it would be a good will gesture, nothing more.

    It's a fact of life that as customers open the restaurant door, flies may enter. That's what flies do.

    It's got nothing to do with hygiene etc.

    Legally of course you are correct, the level of service appropriate with a 'good' restaurant however in my personal opinion... that said I'm no great advocate of the service industries here, seems to be backed up by the expectations of the punters to be fair.


  • #16
    Akrasia
    Registered Users, Registered Users 2 Posts: 22,799 ✭✭✭✭Akrasia


    I think it all depends on whether the fly was doing the backstroke or the breaststroke


  • #17
    LowKeyReturn
    Closed Accounts Posts: 934 ✭✭✭LowKeyReturn


    Englishman, Irishman and a Scotsman... A fly lands in each of their respective drinks:

    The Englishman pushes the drink aside, the Irishman fishes it out and continues to drink, the Scotsman grabs the fly and shouts "SPIT IT OOOUT!".

    I'll get my coat.


  • #18
    MadsL
    Registered Users, Registered Users 2 Posts: 20,299 ✭✭✭✭MadsL


    I would have sent over and comped you a dessert wine or digestif, but replacing the bottle would not be an option. Frankly you were being a bit cheeky sending the wine back. It's summer. There are places in France or Spain that would just fish out the fly and hand you back the glass - alcohol is a good sanitiser!!


  • #19
    Taxburden carrier
    Registered Users, Registered Users 2 Posts: 565 ✭✭✭Taxburden carrier


    Paddy1234 wrote: »
    Hi folks,

    Interesting thing happened last night - was in a very nice restaurant and a fly fell into my glass of wine. It was not long after being topped up so was at least two thirds full. I said it to the waitress and she took it away, brought back a fresh glass and just poured the rest of our bottle.

    Do people think we should have been offered a free glass of wine on the house or was it our own tough luck?

    To be honest I was disappointed that they didn't at least offer - the wine was expensive enough!

    Thanks for your thoughts
    Should have been offered a new fly at a minimum.


  • #20
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Chris o Dowd took it a step further on the Graham norton show last week


  • #21
    ShaunC
    Registered Users, Registered Users 2 Posts: 925 ✭✭✭ShaunC


    But you got a wine with extra body, they should have charged you more;)


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  • #22
    Morph the Cat
    Banned (with Prison Access) Posts: 368 ✭✭Morph the Cat


    JOSman wrote: »
    They should have replaced the wine and apologized, it's the least they should have done.

    They did replace it - the OP wanted an extra glass for free.


  • #23
    Lelantos
    Closed Accounts Posts: 3,612 ✭✭✭Lelantos


    Morph the Cat wrote: »
    They did replace it - the OP wanted an extra glass for free.

    They didn't replace it.
    They brought back a new glass & poured wine from existing bottle


  • #24
    CaliforniaDream
    Registered Users, Registered Users 2 Posts: 813 ✭✭✭CaliforniaDream


    Did you ask for the glass of wine to be thrown away or did she dump it of her own accord?
    If it's the latter you could have an excuse saying you only wanted a utensil to fish the fly out and not lose a whole glass of wine.
    perhaps a glass of house wine as a goodwill gesture would have been nice, but I wouldn't fault them for not giving one.


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