Leap Card when Irish Rail gate line is open

Hilly Bill

Dravokivich wrote: »

They don't expect tagging to still work, as they think tagging results in a gate opening.

All he had to do was attempt to tag on.

Dravokivich

Hilly Bill wrote: »

All he had to do was attempt to tag on.

Yet they don't. This thread isn't the first time I've seen things like this. It is a simple mistake to make. But one which can cost 100 euro and it's due to the user not understanding what's happening.

Hilly Bill

Dravokivich wrote: »

Yet they don't. This thread isn't the first time I've seen things like this. It is a simple mistake to make. But one which can cost 100 euro and it's due to the user not understanding what's happening.

I think the OP will know the next time .

Dravokivich

Hilly Bill wrote: »

I think the OP will know the next time .

But it's not just the OP.

Hilly Bill

Dravokivich wrote: »

But it's not just the OP.

Ok, THEY will know the next time. If you know that you have to tag on and off and it takes the balance from your card, then you know that you have to tag on and off even if a gate is open. If you try and tag on and it fails then you have done your bit . If a gate is open and you walk through without attempting to tag on then you know that you havent been charged at that point and that if a gate is open at your destination and you walk through without tagging off then you know that you havent been charged for that journey.
Maybe the answer would be either BIG SIGNS at an open gate telling you to tag on or a RPU chap with some sort of hand held device that will tag you on and deduct the fare when checked.

Dravokivich

Part of the answer would be less of the condescending...

People know they don't need to scan a ticket when the gate is open.

The actions of scanning a ticket/leap card on a closed gate can lead someone to think they only work to open the gate. Not to validate the start of the journey.

Hilly Bill

Dravokivich wrote: »

Part of the answer would be less of the condescending...

People know they don't need to scan a ticket when the gate is open.

The actions of scanning a ticket/leap card on a closed gate can lead someone to think they only work to open the gate. Not to validate the start of the journey.

Why do they think the money comes off the card then ?
Maybe another option is to chaparone them until they mastered the Leap card process .

Dravokivich

Hilly Bill wrote: »

Why do they think the money comes off the card then ?
Maybe another option is to chaparone them until they mastered the Leap card process .

Yes, are you available to do that? Because I think you're the most suitable as you know everything...

Hilly Bill

Dravokivich wrote: »

Yes, are you available to do that? Because I think you're the most suitable as you know everything...

Ive done it already

Dravokivich

Dravokivich wrote: »

It's common sense to those commonly using it. Someone who's just picked up a leap card and goes to a gate to scan it, and open the gate to enter or exit the station, are stumped when they come to an open gate they expect to be closed.

I've never used a Leap card and it seems pretty simple to me. Even if it wasn't simple, that's not an excuse. If you apply for a passport, you should read the instructions first. If you take medicine, you should read the leaflet first. Hell, I applied for a Boots advantage card (something of little importance to me) the other day and still managed to read the terms and conditions. But a lot of people don't. A lot of people shirk their responsibility to be informed before using a service/product, and then refuse to take blame if it goes wrong. Even without knowing how to use a leap card, the OP could still have called someone to ask about the situation, but instead, decided to use a service which had not been paid for. As already mentioned, it's the same as going into a store and shoplifting because you weren't sure where to pay.

With people to meet and places to be, people treat public transport like a right rather than a service. I do it too sometimes. But if I get on a train without paying, I'm not going to act surprised if I get fined. There quite simply is no excuse.

LXFlyer

To be fair Dravokivich I was in London recently and had cause to take a journey between two national rail stations one evening.

The barriers at both were open, but it was fairly obvious to me that given Oyster Pay-as-you-go is tag on / tag off that I needed to do precisely that - there were no special signs indicating this anywhere despite the barriers being open.

It's only when you have a period pass that you can walk straight through.

Indeed at another station I had to go hunting for the oyster reader to tag on, as a side entrance was being used (where there was no reader!!). I eventually found it on the far platform (the station building was shut). This to be fair would be unusual.

LEAP pay-as-you-go is no different to Oyster in that respect - it should be fairly obvious to everyone that you tag on/tag off regardless of barriers being open or shut.

bk

I wouldn't be so sure that it is obvious to everyone.

There are a whole bunch of peculiarities about Leap that seem to be catching people out.

It is something new to most people living in Dublin and I wouldn't blame them for making mistakes.

You tag-on/tag-off to open gates at Irish Rail stations, you tag-on/tag-off at readers on the Luas and you only tag-on on the bus.

I've seen plenty of people mistakenly try to tag-off on the bus and you can hardly blame them when some idiot got the bright idea to put posters on the bus saying don't forget to tag-off!!

We've also heard lots of people being confused on how the online top-ups work and the fact that they aren't applied on the bus.

There is a lot of inconsistency around how Leap works, that makes it unnecessarily complicated. It might seem obvious to us her on this forum who have been following the development from day one, but it may not be obvious at all to a general person who just wants to get to work.

Now I'm not defending the OP, I believe he was right to receive a fine, but I also think Irish Rail and Leap could give better and clearer information and sign-age on how this all works.

MonkstownHoop

jordan7601 wrote: »

USING LEAP CARD FOR DART STATIONS:

He penalized me 100.00 euro . great! im sick and injured, off at work. minimum pay.100.00 euro fine.
.

jordan7601 wrote: »

. I will pay for this fine. 100 euro is nothing for me . I own two shops in city and 2 shops outside dublin area..

:rolleyes:

I came across this once before. I got on at Lansdowne Road and the barriers were all open. At first I wasn't sure what to do and part of me was thinking of not getting on the train at all in case I got fined, but I tried to tag on my Leap card at the open barrier and it still worked. So I was a bit confused, but you just tag on as if the barrier was closed.

spdeveille

As far as I was aware I tagged on when a 'Revenue Protection' person said that I had give him an invalid ticket. He called me a far dodger. It made it quite angry. What am I going to do, jump over the barrier at Tara street in my suit.
Theres one tiny machine in my station and when its dark you cannt see the screen. In holland they have tag on/offs on the tram which is a much better idea.

Dravokivich

spdeveille wrote: »

As far as I was aware I tagged on when a 'Revenue Protection' person said that I had give him an invalid ticket. He called me a far dodger. It made it quite angry. What am I going to do, jump over the barrier at Tara street in my suit.
Theres one tiny machine in my station and when its dark you cannt see the screen. In holland they have tag on/offs on the tram which is a much better idea.

Appeal to Irish Rail, if you were unable to determine whether or not your card validated for the journey.

spdeveille

Dravokivich wrote: »

Appeal to Irish Rail, if you were unable to determine whether or not your card validated for the journey.

Sent them an email. Accidents do happen but what really annoyed me was the attitude of this guy. He wouldn’t let me speak, called me a cheat. In the past the railway employees have being brilliant, I really hope this fellow is not going to be the norm.

Victor

spdeveille wrote: »

Theres one tiny machine in my station and when its dark you cannt see the screen.

Which station? Can you report the problem?