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Moving from old a/c to new eFibre a/c - issues ordering broadband accessory online?

  • 21-06-2013 12:59pm
    #1
    paultf
    Closed Accounts Posts: 974 ✭✭✭


    eFibre recently installed. Received final bill today for old a/c.

    After making multiple calls I got my new eFibre a/c number.


    I would like to order the broadband accessory TP-LINK wireless adaptor online but I can't due to the confusion with the a/c numbers. 

    Can someone from Eircom look into this for me? I must have made 10 phone calls today already.


Comments

  • #2
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    Hi paultf,

    Would you like to send me your details and I will try and help you with this?

    Thanks

    Tracey


  • #3
    paultf
    Closed Accounts Posts: 974 ✭✭✭paultf


    eircom: Tracey wrote: »
    Hi paultf,

    Would you like to send me your details and I will try and help you with this?

    Thanks

    Tracey
    PM sent. Thanks.


  • #4
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    Thanks, I will respond to your PM soon.

    Thanks

    Tracey


  • #5
    paultf
    Closed Accounts Posts: 974 ✭✭✭paultf


    Tracey,

    You can close this thread. I eventually got this 'sorted'.

    I was disappointed in the way I was 'bounced' around on the phone by Eircom today. I must have made at least 12 phone calls, put on hold numerous times and sent emails too. I wasted at least 2 hours of my day.

    The main reason why I wanted to purchase this product from Eircom was that if there were any technical problems I thought Eircom would be the best people to deal with.

    Eventually I got through to someone on the eFibre team who tried the same methods I used online to buy the TP-LINK product. I was put on hold and then told that the new eFibre system wouldn't be able to handle my TP-LINK order till the end of July! I was then informed of various places where I could purchase it. This was something I was going to do earlier in the day but I held out for Eircom.

    Anyways I have purchased from Powercity and I will have it Tuesday morning.

    That was some ordeal with Eircom. Exactly how many different departments and agents are there? What a waste of a day. My own fault I suppose.


  • #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    paultf wrote: »
    Tracey,

    You can close this thread. I eventually got this 'sorted'.

    I was disappointed in the way I was 'bounced' around on the phone by Eircom today. I must have made at least 12 phone calls, put on hold numerous times and sent emails too. I wasted at least 2 hours of my day.

    The main reason why I wanted to purchase this product from Eircom was that if there were any technical problems I thought Eircom would be the best people to deal with.

    Eventually I got through to someone on the eFibre team who tried the same methods I used online to buy the TP-LINK product. I was put on hold and then told that the new eFibre system wouldn't be able to handle my TP-LINK order till the end of July! I was then informed of various places where I could purchase it. This was something I was going to do earlier in the day but I held out for Eircom.

    Anyways I have purchased from Powercity and I will have it Tuesday morning.

    That was some ordeal with Eircom. Exactly how many different departments and agents are there? What a waste of a day. My own fault I suppose.
    Ok paultf

    Apologies for the inconvenience.

    Al


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