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Please stop bombarding my landline - I am not even a customer

  • 19-06-2013 8:34pm
    #1
    terrykoala
    Registered Users, Registered Users 2 Posts: 3 ✭


    Over the past couple of months I have been receiving calls from Electric Ireland (at least once a week) asking for a callback to 01 8035145 and to quote reference number B00970068. Firstly, I am not even a customer of Electric Ireland & the names of the (supposed) customers mentioned in the message - I have never heard of. Simple case of a wrong number....so I did my civic duty on THREE occasions and rang the telephone number above to inform your staff that they had the wrong number on their database & to kindly remove my landline number & refrain from using it again. It didn't work the first time, or the second or even the third. What do I have to do to stop these - at this stage - nuisance calls?? SO glad I am not a customer.


Comments

  • #2
    EI: Aoife O
    Closed Accounts Posts: 282 ✭✭EI: Aoife O


    Hi Terrykoala,

    I'm very sorry to hear about this situation, thank you for bringing it to our attention. I sincerely apologise for any inconvenience this matter has caused you.

    If you can please private message me with your name, telephone number and address, I will attempt to resolve this for you immediately.

    Kind regards,
    Aoife


  • #3
    terrykoala
    Registered Users, Registered Users 2 Posts: 3 ✭terrykoala


    Electric Ireland: Aoife O wrote: »
    Hi Terrykoala,

    I'm very sorry to hear about this situation, thank you for bringing it to our attention. I sincerely apologise for any inconvenience this matter has caused you.

    If you can please private message me with your name, telephone number and address, I will attempt to resolve this for you immediately.

    Kind regards,
    Aoife
    Many thanks. I have sent you a PM. I trust this will be a end to these annoying calls.


  • #4
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi TerryKoala,

    Aoife is finished for the day and is on holidays until next Wednesday, so if you could send the private message to me, I will assist you.

    I am here until 6pm.

    Regards,
    Una


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