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Susi grant refused - incorrect income on their letter :0

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  • 17-06-2013 2:28pm
    #1
    Kirm2
    Registered Users Posts: 138 ✭✭


    My son has been refused his grant on the grounds that we exceed the income limit which is completely untrue.

    We put a total of €31,744.85 on our reckonable income on the online form and have the p60s to prove exactly that.

    Yet on their letter of refusal they state that our reckonable income is €63,489 which happens to be exactly double the figure that we entered on the form!! I wish to God that this was the case but it seems to be an error on their part - please please help.

    My son will not get to college if we don't get this grant...


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    #2
    MarkyMark22
    Registered Users Posts: 554 ✭✭✭MarkyMark22


    On the application form, did you perhaps put the figure of €31K on both parents income, or did you enter their incomes separately.

    It's worth going over the copy of the application you made, they send a copy of it to the email address you used to register.


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    #3
    Kirm2
    Registered Users Posts: 138 ✭✭Kirm2


    Thanks MarkyMark22

    Yes, we've looked at the information on the form that we submitted and it is exactly right - I have a printed copy. I don't understand how this could have happened, upset and stressed are too mild to put on this :(


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    #4
    DoesNotCompute
    Registered Users Posts: 1,375 ✭✭✭DoesNotCompute


    http://www.susi.ie/Appeals.aspx

    Ask them to perform a "Further Review". If, as you say, they've incorrectly assessed your income by basically counting your household income twice, you should have no problem passing a review.


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    #5
    Kirm2
    Registered Users Posts: 138 ✭✭Kirm2


    I emailed Susi and they've said we have to lodge an appeal. I was sure that as soon as they looked at it they'd see how straightforward a mistake this is on their part. I'm freaking out here, how long will we have to wait for another decision - letter going by registered post today...


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