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Harvey Norman

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  • 16-06-2013 4:54pm
    #1
    maria11
    Registered Users Posts: 54 ✭✭


    Hi, can you give me your opinion on this?
    My daughter got a present of a packard bell notebook. Since the first day I've noticed that it was extremely slow. For example when I try to open any google it takes a good 30+sec to open the internet. Her sister has a Samsung notebook with the same processor and the speed is fine. I contacted the costumer care in Harvey Norman and the guy told me that the notebook is cheap and that's that and that can not expect anything better than what I got for the price. He also said that the notebook is like the ones you have ten years ago...!How can they sale something so outdated!!
    This was a present from grandparents and you can't expect them to understand about gigas...megas..etc.
    I can't believe the way this guy talked to me today.
    Anyway...I will never ever buy anything in Harvey Norman again and also never will recommend to anybody to do so.:mad:


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    #2
    Shane-KornSpace
    Closed Accounts Posts: 1,025 ✭✭✭Shane-KornSpace


    maria11 wrote: »
    Hi, can you give me your opinion on this?
    My daughter got a present of a packard bell notebook. Since the first day I've noticed that it was extremely slow. For example when I try to open any google it takes a good 30+sec to open the internet. Her sister has a Samsung notebook with the same processor and the speed is fine. I contacted the costumer care in Harvey Norman and the guy told me that the notebook is cheap and that's that and that can not expect anything better than what I got for the price. He also said that the notebook is like the ones you have ten years ago...!How can they sale something so outdated!!
    This was a present from grandparents and you can't expect them to understand about gigas...megas..etc.
    I can't believe the way this guy talked to me today.
    Anyway...I will never ever buy anything in Harvey Norman again and also never will recommend to anybody to do so.:mad:

    So you're annoyed with Harvey Norman because your parents bought your daughter a cheap spec laptop?



    Right...I'll totally never buy from them again :rolleyes:

    You seem to be under the impression that a €200 laptop will be as quick and powerful as an €800 laptop. Well that's not going to be the case. Harvey Norman did nothing wrong and nor did your parents. It's the thought that counts.


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    #3
    maria11
    Registered Users Posts: 54 ✭✭maria11


    Shane-KornSpace wrote: »
    So you're annoyed with Harvey Norman because your parents bought your daughter a cheap spec laptop?



    Right...I'll totally never buy from them again :rolleyes:

    You seem to be under the impression that a €200 laptop will be as quick and powerful as an €800 laptop. Well that's not going to be the case. Harvey Norman did nothing wrong and nor did your parents. It's the thought that counts.
    Please Shane, I said in my post hat I have the same processor in a different brand at home and it works, and this one is terrible slow.... as a ten years old notebook. So I will never ever buy anything in that shop again... as I said before:p


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    #4
    Shane-KornSpace
    Closed Accounts Posts: 1,025 ✭✭✭Shane-KornSpace


    maria11 wrote: »
    Please Shane, I said in my post hat I have the same processor in a different brand at home and it works, and this one is terrible slow.... as a ten years old notebook. So I will never ever buy anything in that shop again... as I said before:p

    Care to share the brand and models of the two laptops you are comparing?
    Bare in mind that RAM also is essential for a quick laptop.


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    #5
    mad turnip
    Registered Users Posts: 710 ✭✭✭mad turnip


    it sounds like your main problem is that your still using INTERNET EXPLORER rather than google chrome, change that and you might change your mind somewhat.


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    #6
    maria11
    Registered Users Posts: 54 ✭✭maria11


    Shane-KornSpace wrote: »
    Care to share the brand and models of the two laptops you are comparing?
    Bare in mind that RAM also is essential for a quick laptop.

    I know that, but my in laws probably though that it was a good bargain as it was reduced from 280 to 200.
    Same memory RAM that the one I have anyway


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    #7
    Shane-KornSpace
    Closed Accounts Posts: 1,025 ✭✭✭Shane-KornSpace


    maria11 wrote: »
    I know that, but my in laws probably though that it was a good bargain as it was reduced from 280 to 200.
    Same memory RAM that the one I have anyway

    And what are the makes and models of the two computers?

    Also, what Turnip said, don't use internet explorer. It sucks.


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    #8
    maria11
    Registered Users Posts: 54 ✭✭maria11


    mad turnip wrote: »
    it sounds like your main problem is that your still using INTERNET EXPLORER rather than google chrome, change that and you might change your mind somewhat.
    No, I am using Chrome so it should be okay. But it's even slow to open Control panel...Computer...anything


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    #9
    Shane-KornSpace
    Closed Accounts Posts: 1,025 ✭✭✭Shane-KornSpace


    maria11 wrote: »
    No, I am using Chrome so it should be okay. But it's even slow to open Control panel...Computer...anything

    You know, If you provide the makes and models of the 2 computers a
    you are comparing, then it would be a great help.


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    #10
    galwayjohn89
    Closed Accounts Posts: 1,930 ✭✭✭galwayjohn89


    maria11 wrote: »
    No, I am using Chrome so it should be okay. But it's even slow to open Control panel...Computer...anything

    What are the model numbers of the two netbooks? It is probably software issue not hardware.


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    #11
    mad turnip
    Registered Users Posts: 710 ✭✭✭mad turnip


    well post up the specs and people will give you a better idea of what has happened! A screen shot of task manager on the processes tab would be useful too.


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    #12
    Lelantos
    Closed Accounts Posts: 3,612 ✭✭✭Lelantos


    You're not giving people much to work with. Post the SPEC of the machine, operating system, ram, processor etc. How old it is now, what anti virus software, what download programs she uses for music & movies etc


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    #13
    maria11
    Registered Users Posts: 54 ✭✭maria11


    Shane-KornSpace wrote: »
    And what are the makes and models of the two computers?

    Also, what Turnip said, don't use internet explorer. It sucks.[/QUO

    Yes, that's right, I only use chrome. I also disable Norton as I know is quite heavy antivirus.

    The one that is okay is SamsungN130 and I know it has 1 GB
    and the one she got is packard bell Intel processor Atom 1 GB


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    #14
    Shane-KornSpace
    Closed Accounts Posts: 1,025 ✭✭✭Shane-KornSpace


    maria11 wrote: »
    Shane-KornSpace wrote: »
    And what are the makes and models of the two computers?

    Also, what Turnip said, don't use internet explorer. It sucks.[/QUO

    Yes, that's right, I only use chrome. I also disable Norton as I know is quite heavy antivirus.

    The one that is okay is SamsungN130 and I know it has 1 GB
    and the one she got is packard bell Intel processor Atom 1 GB

    The Samsung comes with Windows XP.
    The Packard Bell comes with windows 7 which would be significantly more demanding on only 1gb of RAM.
    Another thing you can do is ensure there are not much programs launching at start up and if there is, disable them.

    Does Norton launch at startup at all?


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    #15
    maria11
    Registered Users Posts: 54 ✭✭maria11


    Lelantos wrote: »
    You're not giving people much to work with. Post the SPEC of the machine, operating system, ram, processor etc. How old it is now, what anti virus software, what download programs she uses for music & movies etc
    Manufacturer Packard bell
    model dot s
    processor intel R Atom TM CPU 2600@1.60GHz
    RAM 1 GB
    32 bit operating system


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    #16
    maria11
    Registered Users Posts: 54 ✭✭maria11


    Shane-KornSpace wrote: »
    maria11 wrote: »

    The Samsung comes with Windows XP.
    The Packard Bell comes with windows 7 which would be significantly more demanding on only 1gb of RAM.
    Another thing you can do is ensure there are not much programs launching at start up and if there is, disable them.

    Does Norton launch at startup at all?
    No, it shouldn't I disable it and I also ran ccleaner. I checked that but that should only affect the starting up as far as I know but I am not a computer wizard


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    #17
    maria11
    Registered Users Posts: 54 ✭✭maria11


    mad turnip wrote: »
    well post up the specs and people will give you a better idea of what has happened! A screen shot of task manager on the processes tab would be useful too.

    I can't do right now I am at my "expensive" VAIO now:P


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    #18
    mad turnip
    Registered Users Posts: 710 ✭✭✭mad turnip


    1GB ram is required by default to run windows 7. The reason everything is so slow your harddisk is being used to run additional programs like chrome. Either reinstall with XP or put in more ram.


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    #19
    galwayjohn89
    Closed Accounts Posts: 1,930 ✭✭✭galwayjohn89


    Throw in some extra RAM it be very cheap and would take minutes to install. There is probably more software configuration that could be done to speed it up too.


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    #20
    maria11
    Registered Users Posts: 54 ✭✭maria11


    mad turnip wrote: »
    1GB ram is required by default to run windows 7. The reason everything is so slow your harddisk is being used to run additional programs like chrome. Either reinstall with XP or put in more ram.
    Can I change to xp? can you tell me how to do it please?
    Thanks for your help. I was really angry today not for the issue with the notebook but with the way the guy from the shop talked to me...


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    #21
    maria11
    Registered Users Posts: 54 ✭✭maria11


    Vuzuggu wrote: »
    Throw in some extra RAM it be very cheap and would take minutes to install. There is probably more software configuration that could be done to speed it up too.

    Yes, I am doing a few things like closing programs running in the background. I will try to do a few changes and see how it goes. Thanks a million or gracias as I would say


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    #22
    galwayjohn89
    Closed Accounts Posts: 1,930 ✭✭✭galwayjohn89


    You would need to download XP and get a licence key for XP too which isn't ideal. If you throw in 2GB of RAM Windows 7 will run fine with a bit of tweaking.


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    #23
    maria11
    Registered Users Posts: 54 ✭✭maria11


    Vuzuggu wrote: »
    You would need to download XP and get a licence key for XP too which isn't ideal. If you throw in 2GB of RAM Windows 7 will run fine with a bit of tweaking.
    yes,I will do that better. Do I need to bring the notebook to someone to do it or could I do it myself?


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    #24
    Lelantos
    Closed Accounts Posts: 3,612 ✭✭✭Lelantos


    Vuzuggu wrote: »
    You would need to download XP and get a licence key for XP too which isn't ideal. If you throw in 2GB of RAM Windows 7 will run fine with a bit of tweaking.

    Agree completly, XP is outdated & not really supported anymore. You could add 2gb ram to that machine & increase its response time dramatically.


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    #25
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    maria11 wrote: »
    Manufacturer Packard bell
    model dot s
    processor intel R Atom TM CPU 2600@1.60GHz
    RAM 1 GB
    32 bit operating system
    THis is a Dual core processor which is quite fast for a netbook. You really need more Ram which is easy to get and install.
    maria11 wrote: »
    Can I change to xp? can you tell me how to do it please?
    Thanks for your help. I was really angry today not for the issue with the notebook but with the way the guy from the shop talked to me...
    You are better off sticking with the windows 7 and installing more ram.
    maria11 wrote: »
    yes,I will do that better. Do I need to bring the notebook to someone to do it or could I do it myself?
    If there is a small door on the back of the case it will probably be for the ram but I think this model requires the case to be opened fully(removing the keypad and back of case) for the ram upgrade, you might be better getting a friend with some experience in taking apart pc's to do this for you.


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    #26
    maria11
    Registered Users Posts: 54 ✭✭maria11


    Yes is the one that you have to open the keyboard. I read that if you can manage to open the keyboard is very easy but if I break the thing my in laws will be mad at me and then I will have to open a new thread in the legal/divorce forum:D


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    #27
    mad turnip
    Registered Users Posts: 710 ✭✭✭mad turnip


    You could go to PC world or your local PC shop and ask how much for a RAM install on that laptop. It might cost 20e but at least you'll know they should know what their doing. Then look around for some RAM online.


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    #28
    Lelantos
    Closed Accounts Posts: 3,612 ✭✭✭Lelantos


    mad turnip wrote: »
    You could go to PC world or your local PC shop and ask how much for a RAM install on that laptop. It might cost 20e but at least you'll know they should know what their doing. Then look around for some RAM online.

    Most decent independent dealers will sell you the Ram & fit it for you too. You can trust the quality of the work & you have a guarantee on the product.


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    #29
    beauf
    Closed Accounts Posts: 22,651 ✭✭✭✭beauf


    maria11 wrote: »
    Manufacturer Packard bell
    model dot s
    processor intel R Atom TM CPU 2600@1.60GHz
    RAM 1 GB
    32 bit operating system

    Whats the spec of the other Sony one. Even the model no. I'm wondering does this have a Hard Drive and the other Netbook have a SSD Drive or more ram or something. Assuming the other one is a Netbook.
    maria11 wrote: »
    yes,I will do that better. Do I need to bring the notebook to someone to do it or could I do it myself?

    BTW this is not a notebook its a netbook. I think its useful to clarify that.

    http://en.wikipedia.org/wiki/Laptop#Classification
    Netbook: A smaller, lighter, more portable laptop. It is usually cheaper than a full-size laptop, but sometimes has fewer features and less computing power. The smaller keyboards of a netbook can be more difficult to operate. There is no sharp line of demarcation between netbooks and inexpensive small laptops; some 11.6" models are marketed as netbooks.


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    #30
    kc90
    Registered Users Posts: 364 ✭✭kc90


    Upgrade the ram, I had a similar samsung which worked very well with xp. I installed windows 7 and it was almost unusable until I changed to 2GB ram.


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    #31
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    Consumer Issue???


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