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CCH Taxpack Software (Foreign income issue)

  • 14-06-2013 8:42am
    #1
    Jimmy Bottles
    Registered Users, Registered Users 2 Posts: 349 ✭✭


    Hi. Just wondering does anyone else use Taxpack software from CCH for doing Income Tax return each year ?

    The software, which does an independent IT calculation, separate to ROS Offline. Sadly, even after numerous complaints to CCH, the system still fails to calculate the tax credit on foreign income correctly.

    Taxpack simply treats foreign tax paid as a straight tax credit. No allowance is taken into accounts for the fact that the tax credit for foreign tax paid can never exceed the Irish tax payable on the same income.

    Has anyone else complained to CCH in regards to their software and have gotten a satisfactory response. Our firm is paying sizeable fees each year for this software and yet such obvious flaws in their software is constantly being ignored.


Comments

  • #2
    lakill Farm
    Registered Users, Registered Users 2 Posts: 4,735 ✭✭✭lakill Farm


    Email Paul Murray and give out.

    Thats how i deal with it

    Jimmy Bottles wrote: »
    Hi. Just wondering does anyone else use Taxpack software from CCH for doing Income Tax return each year ?

    The software, which does an independent IT calculation, separate to ROS Offline. Sadly, even after numerous complaints to CCH, the system still fails to calculate the tax credit on foreign income correctly.

    Taxpack simply treats foreign tax paid as a straight tax credit. No allowance is taken into accounts for the fact that the tax credit for foreign tax paid can never exceed the Irish tax payable on the same income.

    Has anyone else complained to CCH in regards to their software and have gotten a satisfactory response. Our firm is paying sizeable fees each year for this software and yet such obvious flaws in their software is constantly being ignored.


  • #3
    dbran
    Registered Users, Registered Users 2 Posts: 2,094 ✭✭✭dbran


    Hi

    Found that does not work. You just get the same answer everytime.....

    Due a software update soon.....yada yada yada.....cant give a definate date ...yada yada yada....and if I do it will probably not be adhered to and you will have to ring me again to get the same response.....yada yada yada.


    dbran


  • #4
    Jimmy Bottles
    Registered Users, Registered Users 2 Posts: 349 ✭✭Jimmy Bottles


    We've had numerous problems with Taxpack in the past. So many times it has calculated liabilities wrongly. It has got to the stage that if the computation is in anyway complicated, it is as easy to play it safe.

    Save a ROS file (.f11), open it up in ROS Offline and get that programme to do the comp for you.

    We've numerous faults in the programme over the years. Most notably USC and PRSI being calculated incorrectly. However, this foreign income issue is an on going problem since the programme was launched and has still not been fixed. Ridiculous.


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