Proof of flight.

mikewest

Is there any way to get proof of the actual flight you landed on if you have been rescheduled onto a different one than originally ticketed. Note the final boarding passes have gone missing in the intervening time

The situation is we were on flight which was delayed and were booked onto a connecting flight with a codeshare airline (single booking) As the delay was so long on the original flight we were rebooked onto a different connection. We have proof of the original boarding passes for the original flight but have none for the rescheduled one. It is rather important for us to get proof that we were actually on the rescheduled flight but it is proving very difficult as the codeshare airline are not responding to customer services requests and have no telephone number listed for customer service (Aer Lingus).

Can anyone throw some light on what we should do.

ProudDUB

You don't have a customer service number for Aer Lingus? There is a tab at the top of their websites home page that says Contact Us. Click on that and it will give you a wide variety of phone numbers for you to call.

mikewest

Until you ring any of the above numbers and cannot get talking to anybody about a customer service issue that is not related to an open booking. If you can point me to a number with a real live customer relations person behind it I would appreciate it.

Mellor

mikewest wrote: »

We have proof of the original boarding passes for the original flight but have none for the rescheduled one. It is rather important for us to get proof that we were actually on the rescheduled flight but it is proving very difficult as the codeshare airline are not responding to customer services requests and have no telephone number listed for customer service (Aer Lingus).

Why have you no boarding passes?
Surely they issued you something for the reschedule flight. Even simply a paper boarding pass. How did you know where to sit etc.


Also, why is it so important to have proof of when you landed?

murphym7

Mellor wrote: »

Why have you no boarding passes?
Surely they issued you something for the reschedule flight. Even simply a paper boarding pass. How did you know where to sit etc.


Also, why is it so important to have proof of when you landed?

He said they went missing.

zagmund

Ignoring the whole delayed flight/rebooking thing, it seems like you are asking is there a way to get an airline to prove you were on a particular flight. I think this is unlikely to be a normal function they provide so you might be in for a lot of work (as you are experiencing already) to get anything out of them. There are a whole raft of data privacy things they can hide behind in order to say they can't provide this information for you.

It might help if you provided a little context as to why you need this. You already have proof (for yourself) that you were on the flight - your own memory. If you indicated who else you need to prove to (your babysitter because they are annoyed you were late, the airline because you are suing them, the taxi company because they charged you €250 waiting fees, your boss because, etc . . .) then people might be able to suggest alternative ways of providing the information.

If it boils down to "we must get copies of the boarding passes from the airline" then I think you're going to be bang out of luck.

z

keithclancy

mikewest wrote: »

Is there any way to get proof of the actual flight you landed on if you have been rescheduled onto a different one than originally ticketed. Note the final boarding passes have gone missing in the intervening time

The situation is we were on flight which was delayed and were booked onto a connecting flight with a codeshare airline (single booking) As the delay was so long on the original flight we were rebooked onto a different connection. We have proof of the original boarding passes for the original flight but have none for the rescheduled one. It is rather important for us to get proof that we were actually on the rescheduled flight but it is proving very difficult as the codeshare airline are not responding to customer services requests and have no telephone number listed for customer service (Aer Lingus).

Can anyone throw some light on what we should do.

Not possible, the boarding pass cannot be re-printed after the flight has closed.

Hence its recommended to hang on to your boarding pass for the actual flight when trying to claim miles back (e.g. Skyteam)

ProudDUB

OP, on the Aer Lingus website, there is a form that you can submit your post flight issues for resolution. It is under the Contact Us/Customer Relations tab.

http://www.aerlingus.com/help/help/forms/customerrelationsform/

If the reason for your post is redeeming the air miles for the rescheduled flight that you took, I think you'll be out of luck unless you can find your missing boarding passes. When I called up for the very same reason, I was told that unless I had them, there was no way for the customer service staff to verify that I was actually on the flight. They said that they while the airline did keep lists of passenger manifestos, they would only pony them up if they were subpoenaed to do so for legal reasons. They weren't willing go to all that trouble for the average flyer.

mikewest

Thanks for the input guys. I guess its go the expensive legal route as it's a legal matter involving my wife. If the last printed boarding passes for the final leg hadn't gone missing this wouldn't have ended up where it is. I have since discovered that if they can prove the flight they landed on then they are entitled to some compensation from the primary carrier(for the delayed flight) which should cover the cost of proving she was on it! Swings, roundabouts and stress. The joys of travel.

ProudDUB

What sort of compensation is she looking for? Was she out of pocket due to the first flight being rescheduled? If it is standard travel stuff...hotels, meals, taxis to and from the airport etc etc, I am having a hard time seeing how going down the legal road would be worth it financially, unless your entire family are in the legal profession & everyone is gong to work for free.

spurious

Are the baggage tags still on your bags? Could they be used in lieu of the boarding passes?

galwayjohn89

I know united airlines have a dedicated email address for letters detailing actual flights taken. I needed them for insurance. I'd be very surprised if was difficult to get

mikewest

ProudDUB wrote: »

What sort of compensation is she looking for? Was she out of pocket due to the first flight being rescheduled? If it is standard travel stuff...hotels, meals, taxis to and from the airport etc etc, I am having a hard time seeing how going down the legal road would be worth it financially, unless your entire family are in the legal profession & everyone is gong to work for free.

The legal matter doesn't involve the flight and is not of our instigation. Any compensation would be the standard EU rates for delayed flights and nothing to do with the primary matter.

mikewest

spurious wrote: »

Are the baggage tags still on your bags? Could they be used in lieu of the boarding passes?

They only showed the original flight designation as boarded not as arrived at final destination.