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problems with music store

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  • 07-06-2013 11:34am
    #1
    chunkylover76
    Registered Users Posts: 23 ✭


    ​hey​​ guys.

    i am posting this everywhere so you can know.

    this is how musicstore.com in germany treat their overseas customer​s.

    i bought a bass drum, it was broken. they tried to fob me off by sending on a replacement part without commuinicating it first. like most people when i buy new item i expect it to work not need repair. if it doesnt work i expect the retailer to act accordingly.



    its now three months later, i have been overly
    `patient and trusting that they would act in good faith​.

    i have never had this problem from thomann.de

    or any irish retailers for that matter.

    please forward this to all your musician friends

    so they can avoid the drama.


    i will forward on the mail conversation if you mail me

    warrenjon@gmail.com


    its important the music commuinity help each other out like this.. money is hard earned. i buy most of my stuff here in ireland these days but some items you just cant get so i use the german sites in that case


Comments

  • Options
    #2
    unclebill98
    Registered Users Posts: 3,816 ✭✭✭unclebill98


    Have you called them and explained your issue over the phone?

    Did you not just send it back? They except returns etc. I find them never to just send parts etc without 1st finding out if this is what you want.


  • Options
    #3
    raindog.promo
    Registered Users Posts: 1,514 ✭✭✭raindog.promo


    I've used MusicStore a number of times and had to return items.
    Never had a problem in dealing with them.


  • Options
    #4
    KeithTS
    Registered Users Posts: 743 ✭✭✭KeithTS


    chunkylover76 wrote: »
    ​hey​​ guys.

    i am posting this everywhere so you can know.

    this is how musicstore.com in germany treat their overseas customer​s.

    i bought a bass drum, it was broken. they tried to fob me off by sending on a replacement part without commuinicating it first. like most people when i buy new item i expect it to work not need repair. if it doesnt work i expect the retailer to act accordingly.



    its now three months later, i have been overly
    `patient and trusting that they would act in good faith​.

    i have never had this problem from thomann.de

    or any irish retailers for that matter.

    please forward this to all your musician friends

    so they can avoid the drama.


    i will forward on the mail conversation if you mail me

    warrenjon@gmail.com


    its important the music commuinity help each other out like this.. money is hard earned. i buy most of my stuff here in ireland these days but some items you just cant get so i use the german sites in that case

    Don't see what the problem is if they sent on replacement parts.


  • Options
    #5
    grumbleweed
    Registered Users Posts: 127 ✭✭grumbleweed


    I had an issue with musicstore goods before and they were able to resolve it no problem . I bought a new Bass cab and when it landed the front grill was damaged . They couldn't send me on a replacement grill so they refunded me over €100,00 which i thought at the time was fairly generous considering the damage was minimal (but damage non the less) .


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