Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

credit on account - how to release it?

  • 04-06-2013 5:25pm
    #1
    BrendaN_f
    Registered Users, Registered Users 2 Posts: 215 ✭✭


    Hi, it seems that my account is ~ 50 in credit  , but there doesn't seem to be any option on the website to transfer the money to my bank account... is this automatic or is there an application process?


Comments

  • #2
    Electric Ireland: David
    Closed Accounts Posts: 1,457 ✭✭✭Electric Ireland: David


    Hi BrendaN_f,

    Credit balances normally remain on an account to offset future bills; however, a customer can always request the credit to be issued in the form of a refund.

    If you have been paying your Electric Ireland bill by direct debit, then we can arrange an EFT (Electronic Funds Transfer) directly to your bank account. If not, we can post you out the refund in the form of a cheque.

    Please feel free to send us your account details by private message (click here) if you would like us to organise this for you.

    Regards,
    David


  • #3
    BrendaN_f
    Registered Users, Registered Users 2 Posts: 215 ✭✭BrendaN_f


    Electric Ireland: David wrote: »
    Hi BrendaN_f,

    Credit balances normally remain on an account to offset future bills; however, a customer can always request the credit to be issued in the form of a refund.

    If you have been paying your Electric Ireland bill by direct debit, then we can arrange an EFT (Electronic Funds Transfer) directly to your bank account. If not, we can post you out the refund in the form of a cheque.

    Please feel free to send us your account details by private message (click here) if you would like us to organise this for you.

    Regards,
    David
    that's great, much appreciated


Advertisement