Gadget Insurance

ebixa82

Hi,

I bought an iPhone 5 32GB from O2. I have Gadget Insurance. I usually add new items to my policy online, but their site was being updated at the time so I added it over the phone. When asked the value I stupidly stated what I paid O2 (€312) instead of what it's worth (€700).

After I added it:

1) I never received any updated policy to show the added item (either by e-mail or letter)

2) When I logged into my policy online it only showed my expired 2012 policy.

For this reason it was impossible for me to cop on to my mistake and amend it.

Long story short, phone was robbed and they are only paying out €312. I 100% accept I made an initial error but are they not negligent in not:

1) sending me an updated policy/contract
2) enabling me to view my policy online?

are these not two basic services that should be provided?

As a result I have added my old iPhone 4 back onto my policy and still...

1) No amended policy has been sent to me (almost two weeks now)
2) I cannot access my policy online. It only allows me view my 2012 policy.

Are they not required legally to provide their clients with such information? In not doing so, do I have a case for receiving more for my claim?

Thank you for reading.

BuffyBot

You already have a thread open on this issue. Please don't create multiple threads about it