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Talk to Threads

  • 31-05-2013 9:29pm
    #1
    Kenjataimu
    Closed Accounts Posts: 4,429 ✭✭✭


    Just wondering is there a minimum response rate or some sort of minimum standards agreed with boards that the talk to companies have to adhere to.

    For instance a comparison of the mobile providers, Vodafone is shockingly bad.

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    Apologies if this is not the relevant place to post this or if its just none of my business :)
    Post edited by Shield on


Comments

  • #2
    My name is URL
    Registered Users, Registered Users 2 Posts: 25,070 ✭✭✭✭My name is URL


    Dav wrote: »
    1) Boards.ie doesn't tell any of the businesses who have a Talk To forum how to do their jobs. Obviously enough, we provide training on the platform and guidance on how best to deal with certain sorts of things. If you see a list of unsatisfactory responses or you don't think any particular company isn't doing things right, well then you can factor that into your purchasing decisions. The response time and response rate statistics are there to help you see what any particular company is like to deal with. It's also worth pointing out that all the companies were happy to see these added as it's important for them to show people how they're dealing with the issues that arise on their forum.
    Just wondering is there a minimum response rate or some sort of minimum standards agreed with boards that the talk to companies have to adhere to.

    So I guess not


  • #3
    Kenjataimu
    Closed Accounts Posts: 4,429 ✭✭✭Kenjataimu


    Fair enough so, thanks for finding that.


  • #4
    Kenjataimu
    Closed Accounts Posts: 4,429 ✭✭✭Kenjataimu


    Only after realising what that thread was about (the above quoted thread that Dav posted in).

    The thread title put me off opening it because it looked like a rant :D

    I wouldn't have made this thread if I had read it.


  • #5
    RoundyMooney
    Closed Accounts Posts: 10,910 ✭✭✭✭RoundyMooney


    In essence, he's saying that boards is merely a (revenue generating) conduit for these commercial entities. After that it's caveat emptor. And that's fair enough. Once it's openly stated.

    I think that the performance of a company on here is an excellent way to gauge their overall competence, myself.


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