'Can't get broadband on my Eircom land line' ????????

Zero-Cool

I waited a month for Eircom to install a landline in my house, constant problems and errors by Eircom meant I had to ring them nearly every 2nd day about something. The line was finally installed yesterday. I tried to order Broadband today and was told my line failed the broadband test and I can't receive broadband. I don't use a landline phone so had to cancel my account.

Can someone explain why broadband wouldn't work on a certain landline? I am 9km's from Limerick city, about 2 miles from the nearest exchange and neighbours have Eircom Broadband fine. I was also told I can't get broadband from any other provider that uses Eircom's lines.

What's going on?

eircom: Mark

sheehy83 wrote: »

I waited a month for Eircom to install a landline in my house, constant problems and errors by Eircom meant I had to ring them nearly every 2nd day about something. The line was finally installed yesterday. I tried to order Broadband today and was told my line failed the broadband test and I can't receive broadband. I don't use a landline phone so had to cancel my account.

Can someone explain why broadband wouldn't work on a certain landline? I am 9km's from Limerick city, about 2 miles from the nearest exchange and neighbours have Eircom Broadband fine. I was also told I can't get broadband from any other provider that uses Eircom's lines.

What's going on?

Hi sheehy83

Can you confirm the telephone number and address via private message and I can check it out for you.

Thanks, Mark

Zero-Cool

eircom: Mark wrote: »

Hi sheehy83

Can you confirm the telephone number and address via private message and I can check it out for you.

Thanks, Mark

Hi, I rang Eircom back and they said I shouldn't have cancelled because the line needed more time then being transferred to a few different departments, 1 agent said I absolutely can't get it and another agent said I most likely can get it. I have to call back in the morning and get them to reactivate my phone line, then wait a few days and ring them to run a Broadband check again. If I come across any more issues, I will PM you, thanks.

eircom: Mark

sheehy83 wrote: »

Hi, I rang Eircom back and they said I shouldn't have cancelled because the line needed more time then being transferred to a few different departments, 1 agent said I absolutely can't get it and another agent said I most likely can get it. I have to call back in the morning and get them to reactivate my phone line, then wait a few days and ring them to run a Broadband check again. If I come across any more issues, I will PM you, thanks.

Hi sheehy83

With any new connection it can take time to get a line tested for broadband from the exchange.

If the agent did not confirm the last test date that was associated to the telephone number that was part of your order, was before the line was installed to your address.

If you need me to follow up feel free to PM the details.

Mark

Zero-Cool

eircom: Mark wrote: »

Hi sheehy83

With any new connection it can take time to get a line tested for broadband from the exchange.

If the agent did not confirm the last test date that was associated to the telephone number that was part of your order, was before the line was installed to your address.

If you need me to follow up feel free to PM the details.

Mark

No they didn't. When I asked for broadband, she said 'Your line failed the test so you can't get broadband'. As I have no intention of using the phone, I said I would need to cancel my account so and I was transferred to cancellations.

eircom: Mark

sheehy83 wrote: »

No they didn't. When I asked for broadband, she said 'Your line failed the test so you can't get broadband'. As I have no intention of using the phone, I said I would need to cancel my account so and I was transferred to cancellations.

Hi sheehy83

If you send me the info I can investigate it directly and get back to you with a more definitive indication.

Thanks,  Mark

Zero-Cool

eircom: Mark wrote: »

Hi sheehy83

If you send me the info I can investigate it directly and get back to you with a more definitive indication.

Thanks,  Mark

Sent PM there, thanks Mark

eircom: Mark

sheehy83 wrote: »

Sent PM there, thanks Mark

Hi sheehy83

Got it thanks,

I am working on it for you now.

Be back to you soon.

Mark

stixoasis

Hi I am experiencing the same problem at the minute with a faulty eircom line, I have a phone line in but I can't get broadband, I live less than a mile from exchange and my neighbors have sky fibre, can someone please explain

eir: Adam

stixoasis wrote: »

Hi I am experiencing the same problem at the minute with a faulty eircom line, I have a phone line in but I can't get broadband, I live less than a mile from exchange and my neighbors have sky fibre, can someone please explain

Hi there,

Thanks for getting in touch. If you PM me your account number and full name I'll check on this for you.

- Adam