BOI Online statements mess up

halkar

Are there any issues with BOI Online? Just checked my accounts and balance is showing negative amounts for all transactions. It looks very messed up and numbers doesn't add up. Some activities also showing duplicates.

Bank of Ireland: Linda

Hi halkar,

From the time of your post, it appears you may have been logged onto 365 Online late in the evening, when the system is updating account transactions. It canappear that transactions have been duplicated and the balances will sometimes not seem to be correct.  As the file is run after close of business, you may see transactions andcredits out of order or duplicated, however your final balance will always be correct. Therefore if there is a duplicated credit or debit displaying it will not be reflected in the final balance. This will then rectify when the system has finished updating. This is down to how the 365 system is set up. Unfortunately, we do not have the option of stopping this from occurring.

I hope this explains it for you. If you don't feel this is the issue, please let us know.

Thanks
Linda

halkar

Thank you Linda, Just checked, looks good now. I got panic for a moment

Bank of Ireland: Linda

Your welcome, if there is ever anything else we can assist you with, please let us know.

Thanks
Linda