Ryanair Punctuality

Bouileb

Interesting article..

http://www.bbc.co.uk/news/magazine-22659822

weisses

Flew Bud - Man 2 weeks ago website states 2:55 flying time ... actual flying time was 2:30 min .... that makes flying "on time" a lot easier imo

Cessna_Pilot

weisses wrote: »

Flew Bud - Man 2 weeks ago website states 2:55 flying time ... actual flying time was 2:30 min .... that makes flying "on time" a lot easier imo

You say 2:55 flying time. What was the actual scheduled block to block time? :rolleyes:

homerjay2005

poorly written article, sounds like a chip on the shoulder job...

either way, if ryanair have an arrival time of for example 13.00 and they get there at 12.59 thats ontime arrival for me, i dont look at the length in the air or the departure time, i only care about the arrival time.

ive probably flown with them 60+ times in the last 12 months and i can remember perhaps two flights that were delayed. thats good enough for me.

bikeman1

I have flown with Ryanair over 100 times over the last 5 years and I can count on one hand the number of times we were more than 5/10 minutes late.

I don't mind if the schedule says it will take longer and the flight takes less time than advertised. At least you know with Ryanair if it says you are due into DUB at xx:xx there is a very high chance (over 90%) that you will be there on time. They do have a bit of padding but its good for the peace of mind.

What I dont like about Ryanair is that they stop the clock when the plane touches down and not when it arrives on stand, which can be up to ten minutes later. I have had it where we got the trumpets on landing, but by the time we got to the stand we were nearly 10 late. That element is a bit of a catch.

adamski8

I thought it wasnt the airline that decided the estimated times? Can anyone tell me what exactly the depature time and arrival time is? Is it gate to gate or lift off and landing times

brandon_flowers

Departure is when push back commences and arrival is door opened at the arrival gate/stand as far as I know, the more knowledgeable here may have more accurate definitions.

On punctuality I had a streak of 41 flights since January without delay, last Friday I was delayed 25 mins at LYS. And as regards flying times I think it is only reasonable that flight times are over estimated a little bit. It prevents moaning from a lot of people who have nothing else to moan about. And airlines must allow for stacking, taxiing delays, de-icing etc

Gay Mitchell ate the face off an LH attendant on a DUB-FRA flight in February as he reckoned we were 5 minutes late arriving and he would miss his train to Strasbourg. We were actually bang on time and the attendant smiled not knowing who the ignorant gob****e was and said "Sir we are on time according to everybody else's watch" Que a big uproar from all the other MEP's who were travelling with him and any Irish people who knew who he was.

Mikehaw

Article is a non story. Ryanair advertise that they are Europes most punctual airline, bbc argues that they are not the most punctual airline in the uk. 2 completely different things

Strumms

brandon_flowers wrote: »

Departure is when push back commences and arrival is door opened at the arrival gate/stand as far as I know, the more knowledgeable here may have more accurate definitions.

On punctuality I had a streak of 41 flights since January without delay, last Friday I was delayed 25 mins at LYS. And as regards flying times I think it is only reasonable that flight times are over estimated a little bit. It prevents moaning from a lot of people who have nothing else to moan about. And airlines must allow for stacking, taxiing delays, de-icing etc

Gay Mitchell ate the face off an LH attendant on a DUB-FRA flight in February as he reckoned we were 5 minutes late arriving and he would miss his train to Strasbourg. We were actually bang on time and the attendant smiled not knowing who the ignorant gob****e was and said "Sir we are on time according to everybody else's watch" Que a big uproar from all the other MEP's who were travelling with him and any Irish people who knew who he was.

They shouldn't be allowing for any kind of delay in their published times. You take a deicing delay ? It's coded as a deicing delay.. If its a taxi out delay, it's coded as that, stacking is coded as an ATC or En Route delay, at least that how it works in my airline. Departure is brakes off and arrival is brakes on.

I have several issues with Ryanair but in fairness they do have a good record in my experience as regards punctuality whenever I have flown with them . However on the couple of times I was delayed with them they are more intent on selling scratch cards and train tickets to the assembled Q ahead of giving anyone any information and you get a curt response if you ask for any but there you go. I guess you just should be accepting it as part of 'the game' as the Ryanair fanboys will tell you sure aren't you flying for nothing anyway what more do you want ?

brandon_flowers

I wasn't talking about delayed arrivals

A poster said it's easy to be on time when over estimating the flight time. I am saying that airlines have to factor in a margin of 5-10% for things which "could" elongate the flight time such as de-icing, stacking, head winds and a whole other host of things. Passengers not showing up when their bag being onboard is probably the biggest culprit.

FWVT

Scheduled time is brakes-off this end to brakes-on the other end. Flight time will be less.

It gets under my skin to hear the fanfare playing before the nosewheel has even touched down. It's complete false representation to claim that means on-time, but most people just buy it as they they know no better. I say take a stand and drown out that fanfare with jeering or whistling the next time. If we all do it they may take notice. :-D

markpb

Strumms wrote: »

They shouldn't be allowing for any kind of delay in their published times. You take a deicing delay ? It's coded as a deicing delay.. If its a taxi out delay, it's coded as that, stacking is coded as an ATC or En Route delay, at least that how it works in my airline.

How does any of that help a passenger when they arrive late?

Strumms

markpb wrote: »

How does any of that help a passenger when they arrive late?

I don't recall suggesting it would but since you bring it up perhaps more realistic schedules which are more representative of the actual operating time might benefit everyone in the grand scheme, well apart from you know who...

adamski8

Who makes the sceduled times then? I seem to remember people here saying that it sas atc or someone else based on previous times rather than the airlines

Shamrock231

IATA I think sets them down, no?

homerjay2005

Strumms wrote: »

However on the couple of times I was delayed with them they are more intent on selling scratch cards and train tickets to the assembled Q ahead of giving anyone any information and you get a curt response if you ask for any but there you go.

absolute f*cking nonsense, their tickets and scratch cards are sold in the air and not in a queue for planes not even boarded. ive never seen this happen once, in 100's of flights with them.

Strumms

sorry but it isnt... i flew to STN earlier this year for work. i cant remember the departure time but 5 minutes before we were due to push there was no aircraft at our gate. there was no announcment to advise passangers of any impending delay but there were 3 staff going through the Q selling STN express tickets and scratch cards. i mentioned to him that he might be better off considering the passengers and advise of a delay rather then trying to improve his commission. he claimed there had been announcments and that i was too busy talking.. to who i dont know as i was travelling alone.. several people in the Q rared up on him and countered his assertion that there had been an announcment. Cheap fares shouldnt excuse ****ty service.

ohh and please mind your language there may be kids watching

IngazZagni

Ryanairs block times are the same as other airlines. Sometimes 5-10 minutes more and sometimes a few minutes less. I don't know what the big deal and why people get worked up on it. Basically the BBC is saying it is difficult to prove that Ryanairs claimed on time record is correct. So if that is the case then why don't other airlines say they have a great on time record even if they don't?

It makes perfect sense to pad the block times by a bit. That way any small delay could be made up and reduce the threat of knock on delays.

Edit: also a little thing called a headwind could increase the flight time meaning a late arrival if not padded enough and possibly missing the return departure slot creating an even bigger delay.

rainbowdash

Its perfectly logical that Ryanairwould be extremely punctual.

1. The fly to less congested airports.

2. People know that you don't fcuk with Ryanair, you get to the gate early, you have a small bag so there is enough room for everybody.

3. They have modern planes so less breakdowns.

4. If a flight is delayed they are capable of cancelling the 1 flight so everything else is on time. This happened me once, sitting on a plane, we were an hour late, pilot suddenly says flight cancelled, we all get off the plane, the passengers for another destination get on the plane and we are left sitting for 4 hours waiting for a spare plane. By using this tactic one flight is completely pissed off while everybody else gets to be on time.

Dave0301

Strumms wrote: »

sorry but it isnt... i flew to STN earlier this year for work. i cant remember the departure time but 5 minutes before we were due to push there was no aircraft at our gate. there was no announcment to advise passangers of any impending delay but there were 3 staff going through the Q selling STN express tickets and scratch cards. i mentioned to him that he might be better off considering the passengers and advise of a delay rather then trying to improve his commission. he claimed there had been announcments and that i was too busy talking.. to who i dont know as i was travelling alone.. several people in the Q rared up on him and countered his assertion that there had been an announcment. Cheap fares shouldnt excuse ****ty service.

ohh and please mind your language there may be kids watching

You condescendingly respond to someone for swearing, yet swear in your own post? Good lad.

I have seen Ryanair selling train and bus tickets while people are queuing for boarding, not really a big deal if you ask me. Have never seen them selling scratch cards to people queuing.

asdfg!

Actually the article is just another example of the fascination the media have with Ryanair. I doubt if you'd see the same article about Easyjet. As said in the article all airline pad their timings so that you leave late and still arrive on time. That to me is good, flying is not like trains. There are any number of variables that can delay you so airlines have to build in some flexibility.

I was on a Ryanair flight not so long ago when there was a problem during start up. It must have been half an hour before we got going. But we still got to the destination on time.

Cancelling flights is another tactic, BA did it the other day when the Airbus blocked the runway at Heathrow. Annoying for the cancelled people. Good news for others. An entirely pragmatic way of dealing with the issue. There are always winners and losers.

One thing I'll say for the fuss that always surrounds Ryanair it's that everyone now knows a lot more about the realities of airline travel than they ever did. Naturally that doesn't stop people bitching about delays and having a go at gate staff for not knowing why it's happening. If you pay less than €50 to get to your destination you can't expect first class customer service. If you want that, hire your own jet.

Strumms

Dave0301 wrote: »

You condescendingly respond to someone for swearing, yet swear in your own post? Good lad.

I have seen Ryanair selling train and bus tickets while people are queuing for boarding, not really a big deal if you ask me. Have never seen them selling scratch cards to people queuing.

ahhh but you misunderstand.. My reply to said poster was a humerous tip on the shoulder to their agressive and condescending post :rolleyes:. I merly stated my own experience which the poster decieded to reply how they did in a condescending and agressive fashion. Then again the ryanair fanboys do have a habit of shouting anyone down on boards who merly express an opinion that is counter to theirs.

As regards Ryanair selling train tickets or scratchcards or whatever to a Q of people. I agree with your opinion that it indeed is not an issue. Where I believe it is an issue is when you are delayed such as I was that they put their effort into the big sell ahead of taking care of their customer needs such as proving information regarding the delay and updates as they recieved them. There was no information being displayed at the gate either and when I asked for information in a polite fashion the reply was rude and not prefessional. Sometimes as consumers we don't help ourselves. The fact that its a cheap flight should not mean you accept poor service. A level of service yes but not rudeness and you'd expect some sort of communication.

Anyway we ended up 35 minutes late on blocks in STN, as we exited the runway they played the fanfare, there was a good bit of booing.

Strumms

asdfg! wrote: »

Actually the article is just another example of the fascination the media have with Ryanair. I doubt if you'd see the same article about Easyjet. .

I've flown Easyjet a couple of times this year. I was actually taken aback by the quality of service and the engaging friendly nature of their staff both on the ground and in the air. Definately an example that you can operate the LCC model and still have an effective customer focused workforce and company ethic hand in hand with competitive fares.

Razor44

Do Easyjet hire there staff direct? CC ? i know the pilots are, but they are looking to change to the Ryanair model.