guidelines for giving address/details for emergency services

angeldaisy

I'm about to prepare a list for my son (8yrs) to use, if god forbid he needed to contacted the emergency services on our behalf.

question is this;

what exactly needs to be told to the operator when he rings 999?

I want to make the list as easy as possible for him to use and for the operator to understand

Many thanks

B2deF

First off explain what service you need in which country.

Example: Fire Service in Dublin, Garda in Meath, Ambulance in Roscommon, Coast Guard in Louth

Then you will be put through to the service you need

Depending on which emergency service you request, some of the typical questions that are asked are as follows:

•The exact address of the incident or emergency and/or any noticeable landmarks nearby
•Directions to the scene of the emergency
•The telephone number you are calling from
•Details on the incident itself, the number of persons involved, the description of any visible injuries and knowledge of any pre-existing medical conditions

It is important to wait for the call-takers instructions, try and stay calm and don’t hang up until they tell you to.

http://www.112.ie/What_happens_/128#.UZtLWsoQMqI

Thats a great little read for your children and yourself.

Paulzx

The address......the address..........and the address.

The call taker will extract any other info over the course of a conversation but if he doesn't know his address it makes things very difficult.

Once he knows how to dial 999 and say his Mammy is sick, hurt etc. he'll be put through to the correct service but he needs to know how to say his location which will more than likely be his home.

There's no point trying to overload an 8 year old kid with information. Give him the basics. He needs no more than that

iceage

PHECC do a "Red Card" which could be of help for you.






This simplifies what can sometimes be a difficult phone call to make. As above the most important piece of info in the location/Address.

angeldaisy

thanks for all the advice, I'm planning to type out a list of things he needs to do incase of emergency and put it on the back of one of the doors.
Also planning to type out instructions to get to the house, its so easy to get flustered or forget directions!

This has given me lots to work from thanks again

emmet the rover

was doing this the last month with my 3 year old its amazing how fast they pick up how to use a mobile phone and remember address

drvr

Address is fine if you live in a town , village etc. If you live in the country then you need to have good directions in order to find the house. Type out a simplified set of directions and leave it by the phone (or somewhere it can be easily located). Remember that Emergency Services may be trying to find your house in the dark. Landmarks that are obvious in daylight may be impossible to see at night. The Crew might be coming from 40 miles or more away and may not be familiar with your area.. even if you live down the road from an ambulance station. Get a loc8 (sp?) code for your house, it's free.

2012paddy2012

drvr wrote: »

Address is fine if you live in a town , village etc. If you live in the country then you need to have good directions in order to find the house. Type out a simplified set of directions and leave it by the phone (or somewhere it can be easily located). Remember that Emergency Services may be trying to find your house in the dark. Landmarks that are obvious in daylight may be impossible to see at night. The Crew might be coming from 40 miles or more away and may not be familiar with your area.. even if you live down the road from an ambulance station. Get a loc8 (sp?) code for your house, it's free.

What's a lic 8 code !

Mr Simpson

2012paddy2012 wrote: »

What's a lic 8 code !

http://www.myloc8ion.com/