fraud

Kopparberg Strawberry and Lime

Just off the phone a while ago with visa and they say my account has being frauded .....

The woman in visa was lovely but she got on the case right away

Could any of the boi guys tell me what happens from here or should i expect to see me money again ? Over 6k gone

Thanks guys

Bank of Ireland: Linda

Hi Kopparberg Strawberry and Lime,

We are very sorry to hear that you are a victim of Fraud.

We cannot comment on individual cases as our fraud department will investigate fully how it may have occurred on your particular account. If it is a credit card, please call Credit Card Services on 1890 251 251. If it is a Visa Debit card, please call Banking 365 on 0818 365 365. Our Fraud department operate between 9am till 5pm Monday to Friday.

We hope this will be resolved quickly and easily for you but please call either Credit Card Services or Banking 365 for an update.

Thanks
Linda

Kopparberg Strawberry and Lime

Bank of Ireland: Linda wrote: »

Hi Kopparberg Strawberry and Lime,

We are very sorry to hear that you are a victim of Fraud.

We cannot comment on individual cases as our fraud department will investigate fully how it may have occurred on your particular account. If it is a credit card, please call Credit Card Services on 1890 251 251. If it is a Visa Debit card, please call Banking 365 on 0818 365 365. Our Fraud department operate between 9am till 5pm Monday to Friday.

We hope this will be resolved quickly and easily for you but please call either Credit Card Services or Banking 365 for an update.

Thanks
Linda

Hi linda ,

Thanks for the reply. It was indeed a debit card, i was contacted by visa themselves about it. Im just curious to how these would proceed normally or usually how long would it take to see my money again from my account.

I have no card as the guys cancelled it off straight away so a bit stuck and cant get to a branch cos im working. The guys already did my fraud files to send over but didnt go over all transactions with me but im just wondering what happens next type thing ? If thats ok

Thanks again

Bank of Ireland: Linda

Hi,

As advised above we cannot comment here. I do understand your frustration but it's different from case to case. Please call Banking 365 on the number above and request to speak to our fraud department directly, they can provide information on your particular situation.

Hopefully you will have your replacement card soon and Banking 365 can advise of when you should expect it.

Thanks
Linda

Kopparberg Strawberry and Lime

Bank of Ireland: Linda wrote: »

Hi,

As advised above we cannot comment here. I do understand your frustration but it's different from case to case. Please call Banking 365 on the number above and request to speak to our fraud department directly, they can provide information on your particular situation.

Hopefully you will have your replacement card soon and Banking 365 can advise of when you should expect it.

Thanks
Linda

Thats no problem linda i do understand exactly what you mean.

Thanks for the replies !

rainbows_end

Went through the same situation few days ago.
I have been assured by visa debit security team that their fraud protection team will investigate the transactions on my card and revert . some of my friends are telling that I must also contact guarda and need to file a report with them. Some have even told that unless i make a complaint with guarda I will not get the money back. Please share your thoughts whether it is necessary to file a complaint with the guarda and what my next steps should be
Thanks

Bank of Ireland: Sean

rainbows_end wrote: »

Went through the same situation few days ago.
I have been assured by visa debit security team that their fraud protection team will investigate the transactions on my card and revert . some of my friends are telling that I must also contact guarda and need to file a report with them. Some have even told that unless i make a complaint with guarda I will not get the money back. Please share your thoughts whether it is necessary to file a complaint with the guarda and what my next steps should be
Thanks

Hi rainbows_end,

Thanks for taking the time to post.

We are sorry to hear you have been the victim of fraud.  If your card was lost or stolen you would have to report it to the Gardaí, if your card was used online there is no need as our security team will look after this on your behalf.

Thanks 

Seán

Kopparberg Strawberry and Lime

Lads, im jetting off on monday and still nothing back in my account

Last week a guy told me Id definitely have it back for monday and Monday told id have it back in time but still nothing.

Whats craic like ?

Bank of Ireland: Paula C

Hi Kopparberg Strawberry and Lime,
 
We understand your frustration and appreciate that you are anxious to have this issue resolved.
As previously mentioned, we cannot comment on individual cases here as we do not have account access in this department.
Please call Banking 365 on 0818 365 365 / 00353 1 4044000 and a representative will be happy to check the status of this for you.

We hope this issued is resolved before your trip on Monday.

If there is anything else we can help you with please let us know.

Thanks,

PaulaC