Same payment twice

Kopparberg Strawberry and Lime

On my account I have a what looks like a duplicate payment... my online account hasnt updated so I cant see the company or anything of what it is.

both same amount same time

anything I can do ?

Bank of Ireland: Linda

Hi Kopparberg Strawberry and Lime,

Sometimes a second transaction can be what is known as a shadow transaction. These shadow transactions normally occur as a result of an adjustment, cancellation or voiding of a transaction at a point of sale. When the transaction fully updates online, there should only be one transaction processed. If this does not occur, please contact the company directly. Alternatively you can fill out a transaction dispute form which can be found here. You will then need to select the question which asks "What if I have a dispute".  You can also obtain one by calling your branch or Banking 365 directly.

I hope this helps and thank you for contacting them.

Thanks
Linda

Kopparberg Strawberry and Lime

yeah I think I know the issue

I accidentally pulled my card out of a pos card machine too early and I was asked to do it again.

Thanks for the reply

Bank of Ireland: Linda

Your welcome, please let us know if there is anything else we can help you with.

Thanks
Linda