About to throw it off the wall..... vodafone router

limericklad87

Currently using an eircom zyxel router for the last few months while on vodafone with no problems.

two nights ago the power went on the whole block... next day the internet light on the router was red.

logged in to it and entered the vodafone@vodafone.ie and broadband respectively...... no luck still red so i reset it using the button at the back.

went through all the steps again and entered all the settings as per vodafone website.... no luck...... contacted ''technical support'' who suggested i try my phonenumber@vodafone.ie as well...... no luck

they then said to try a different router..... coincidently i have an almost new one spare.

since i had used it before i reset this before using.... entered all the settings and still no luck..... dsl light is green but that little evil net light won't go green.

vodafone support have no other suggestions..... how about ye

dub45

Are you just entering the user name and password or have you made sure that all the dsl settings are correct?

Basic Modem Config:
Username:
Password:
Encapsulation: PPPoE
Multiplexing: LLC Based
VPI: 8
VCI: 35

limericklad87

dub45 wrote: »

Are you just entering the user name and password or have you made sure that all the dsl settings are correct?

Ya entered them all

bluemachaveli

Sounds like an exchange side issue. Did you upgrade your package recently?

limericklad87

bluemachaveli wrote: »

Sounds like an exchange side issue. Did you upgrade your package recently?

Not that I'm aware of . What next

bluemachaveli

limericklad87 wrote: »

Not that I'm aware of . What next

If it's the same issue with both modems its more than likely a line issue. May need a fault logged by tech support.

ofcork

bluemachaveli wrote: »

Sounds like an exchange side issue. Did you upgrade your package recently?

Does upgrading your package cause potential issues as i have had since upgrading and getting increased speed?

crawler

The folks in VF should be able to help.....they are on boards here

http://www.boards.ie/ttforum/1270

Vodafone@vodafone.ie
broadband

are the usual user name / password

MBSnr

crawler wrote: »

The folks in VF should be able to help.....they are on boards here

http://www.boards.ie/ttforum/1270

Vodafone@vodafone.ie
broadband

are the usual user name / password

limericklad87
I had issues with a red light on the internet router over the weekend on a Netopia modem. I looked up the password and re-typed it in but still issues. DSL was ok - Internet down (red light)

I then added a '1' to the end. Logged in straight away. Try broadband1 - seemed to work for me. I'm with Vodafone on an Eircom exchange so perhaps that is why it worked as broadband1 is the Eircom DSL/internet password.

bluemachaveli

ofcork wrote: »

Does upgrading your package cause potential issues as i have had since upgrading and getting increased speed?

Ya can do, depending on the quality of the line, if the speed is more than the line can take you will most likely get a slow and intermittent connection.

degsie

Had a similar problem recently following a line speed increase. After a week without broadband and three calls to tech support, the last tech spotted a pppoe authorisation string mismatch between the modem and back end server. So while the username/pass info was correct on the router there was another authentication issue. Might be worth checking out.

limericklad87

Came back today......I've no idea