Astec 63 alarm fault

Bulbysbike

Hi does anyone have a copy of the engineer installation manual, im trying to find out what "Call Engineer 15 " error code is. Thanks

KoolKid

PMed you that manual.

spot3

Koolkid could you please pm me that manual please.
Thanks in advance

KoolKid

PMed you that.
If you need any help you know where we are.

cornishman

Hi Koolkid, are you able to send me the engineering manual for Astex 63DV?

The alarm has been randomly going off because of the panic buttons. I do not understand why because neither of them are pressed in! I opened the both up to take a look but could not really understand how exactly it works. I was hoping the manual might enlighten me. Also after the alarm goes off I get a telecom error, this is probably because we do not have a phone line going out of the house any more. If you have any advice that would be great!

KoolKid

PMing you them

cornishman

Got them!

Thanks very much

knockanroe

KoolKid,

I have an Astec alarm and it is displaying code 77 engineer. I have read some of your past replies and understand the reason for the code. I'd appreciate if you could tell me how to get into engineer mode to clear the error. I have gone through the user manual and cannot find any instruction. The man and business that installed my alarm are retired.

Thanks...

KoolKid

Call Engineer 77 is the service interval notification. Once you enter engineer mode it clears automatically.
If you want to turn it off go to command 27 & set it to 00.

knockanroe

Thanks KoolKid, how do I enter engineer mode?

KoolKid

Press Clear & enter the engineer code.

knockanroe

Sorry about this but would you know the code?

KoolKid

Its usually changed by the installer. The default is 1174

Jainaeva

I bought a house and it has the astec 63 DV, however no instructions or manual, phone numbers or codes.
This morning an alarm went off, a company fast beeping and call engineer, C fault showed up. I am at the end of what to do, help!

KoolKid

C Fault is a comms fault between the panel & the keypad .
Power down the panel , turn off the mains power remove the top lid on the control panel & remove the battery link (Its to the very right of the PCB ) and remove the Factory link (its to the very left of the PCB)
Power back up by replacing the battery link after 1 minute & re apply the mains power.
Try disarm using the factory code 4711

Let me know if that works.

PS : I PMed you the manual .

brenwald

hi koolkid
my astec 63 has a "fault 15 battery call engineer"
I have orderd a new battery. could you pm me the manual to clear faults
thanks
b

KoolKid

I sent you the manual.
But you may have another problem.
Call Engineer 15 does not refer to a battery fault.
Its a fault on the sounders. It may be battery related as well though.

altor

brenwald wrote: »

hi koolkid
my astec 63 has a "fault 15 battery call engineer"
I have orderd a new battery. could you pm me the manual to clear faults
thanks
b

I have sent you the manual.

You just need your user code to do this. When you replace the battery the fault will clear itself.

Stoner

I've cleaned this up a bit, removed about 15 posts and left what is best IMHO for the OPs and forum.


edit , I mean 16 posts, it was an even number anyway

peteb2

Sorry to drag this up but....
We moved into a house with this alarm a month ago and haven't used it yet.
Tonight it just went off and showed a code 5ab and says call engineer.
Any ideas??
Thanks

mfrutos

Hi, same issue here. Just bought an apartment with this alarm and has triggered off this evening. Previous owner does not have the code. How did you solve it?