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Why was I charged a customs tax?

  • 27-04-2013 8:53pm
    #1
    bytheglass
    Registered Users, Registered Users 2 Posts: 244 ✭✭


    I bought cosmetics from a UK company and I asked my mam to pick it up from the Post Office, they made her pay up €35 customs charge!
    I thought there was no customs charges for items bought within the EU.
    Am I wrong? Is there customs charges on 'cosmetics'?
    The box was marked 'cosmetics'.


Comments

  • #2
    mad m
    Registered Users, Registered Users 2 Posts: 9,016 ✭✭✭mad m


    How much was your package


  • #3
    Kenny Logins
    Registered Users, Registered Users 2 Posts: 9,060 ✭✭✭Kenny Logins


    Did the UK company send directly to you or drop-ship from USA/Hong Kong?


  • #4
    Captain Chaos
    Registered Users, Registered Users 2 Posts: 11,174 ✭✭✭✭Captain Chaos


    bytheglass wrote: »
    I bought cosmetics from a UK company and I asked my mam to pick it up from the Post Office, they made her pay up €35 customs charge!
    I thought there was no customs charges for items bought within the EU.
    Am I wrong? Is there customs charges on 'cosmetics'?
    The box was marked 'cosmetics'.

    Just because it's a UK company does not mean they ship all their stuff from the UK, it could have been shipped from Jersey and that is not in the EU.


  • #5
    bytheglass
    Registered Users, Registered Users 2 Posts: 244 ✭✭bytheglass


    Captain Chaos wrote: »
    Just because it's a UK company does not mean they ship all their stuff from the UK, it could have been shipped from Jersey and that is not in the EU.

    You're right. I looked up the website and they are based in Jersey. I won't fall for that one again!
    Such a bummer, package contents were only worth €129


  • #6
    Kenjataimu
    Closed Accounts Posts: 4,429 ✭✭✭Kenjataimu


    bytheglass wrote: »
    You're right. I looked up the website and they are based in Jersey. I won't fall for that one again!
    Such a bummer, package contents were only worth €129

    Was it feelunique.com?

    If it was they have said that they will refund any customs charges.
    As long as you provide proof of the charges.

    http://www.feelunique.com/help/21492738/topic/22143637-vat-and-customs-tax


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  • #7
    bytheglass
    Registered Users, Registered Users 2 Posts: 244 ✭✭bytheglass


    Proco Jr. wrote: »
    Was it feelunique.com?

    If it was they have said that they will refund any customs charges.
    As long as you provide proof of the charges.

    http://www.feelunique.com/help/21492738/topic/22143637-vat-and-customs-tax

    Wow Proco jr, thanks so much! It was in fact feelunique.com so I'll let them know straight away.
    That's brilliant, thanks for the insight!


  • #8
    Kenjataimu
    Closed Accounts Posts: 4,429 ✭✭✭Kenjataimu


    Let us know how quick you receive the refund.
    Handy to know for anyone reading this in the future.

    I've ordered off them before but it was only for 20 odd quid so it managed to slip by customs.


  • #9
    sunbeam
    Registered Users, Registered Users 2 Posts: 1,822 ✭✭✭sunbeam


    I got stung for customs on a feelunique package a couple of weeks ago. Emailed them a photo of the bill and they refunded my money within an hour. Bill was 16 euro, but they gave me back £16.

    The most annoying thing was that it sat in customs for nearly three weeks and I thought it had been lost in the post.


  • #10
    rubadub
    Registered Users, Registered Users 2 Posts: 32,386 ✭✭✭✭rubadub


    bytheglass wrote: »
    I thought there was no customs charges for items bought within the EU.
    Am I wrong? Is there customs charges on 'cosmetics'?
    Most Perfumes are excisable and so you are liable for some charges even if posted from England, not sure if any other cosmetics are subject to excise duty.


  • #11
    yelselseivad
    Registered Users, Registered Users 2 Posts: 54 ✭✭yelselseivad


    My feelunique order which was placed on 13 December arrived today together with a customs charge of €43.40. Don't need most of the items now as they were small gifts for my family to put into crackers on Xmas day. I checked the t/c before I ordered and it said that the prices included UK vat so I thought that meant it was ok. However, to be fair to the Irish Customs it was shipped via the Netherlands and the country of origin was Jersey, so they're not to know that the VAT was included.
    I've copied them with the customs charge as they say on the website that they'll refund charges if copies are submitted. Let's hope so, I'll be hesitant to use them again though as it's not worth the hassle and I didn't save enough originally to make it worthwhile. As things stand now I'm way out of pocket compared to shopping locally.


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