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International payments

  • 26-04-2013 2:26pm
    #1
    Lawrence1895
    Registered Users, Registered Users 2 Posts: 7,627 ✭✭✭


    I have to transfer money a.s.a.p. to buy tickets for a football match in Germany.

    Had the new payee added without problems, but I'm not able to send the money. Some error message coming up, telling me 'We are unable to process your request, please try again later'. That one is coming up all day.

    Any reason for that? The new payee was activated straight away via PIN, which was sent to me by text message.

    Thanks


Comments

  • #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi Lars1916,

    Thanks for getting in touch.

    If you call Banking365, on 0818 365 365/00353 1 4044000, a representative will be more than happy to investigate this for you. Unfortunately, we don't have access to account specific information here.

    Thanks
    Tara


  • #3
    Lawrence1895
    Registered Users, Registered Users 2 Posts: 7,627 ✭✭✭Lawrence1895


    Bank of Ireland: Tara wrote: »
    Hi Lars1916,

    Thanks for getting in touch.

    If you call Banking365, on 0818 365 365/00353 1 4044000, a representative will be more than happy to investigate this for you. Unfortunately, we don't have access to account specific information here.

    Thanks
    Tara
    I rang 014044000, but it seems to be some automated service. I didn't get a chance to speak to a customer's agent, unless I was too stupid to use the menue.

    Anyway, automated services don't make sense, because I am using a German BIC, which contains letters and I can only put in numbers with my phone.

    Any other options? Or do you know, when the online payment facility is back to normal?


  • #4
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi Lars1916,

    When calling Banking365 you would need to select the * key on your phone to speak to a representative. Representatives are available from 8am until midnight Monday to Friday and from 9am until 6pm weekends and bank holidays.

    We had checked with our System Support Team on Friday and there were no known issues with international payments. This appears to be specific to your profile or the payee details you have added.

    Thanks
    Tara


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