Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Thomson HD Box Problems.

  • 25-04-2013 9:10pm
    #1
    crosstownk
    Registered Users, Registered Users 2 Posts: 12,863 ✭✭✭✭


    Maybe this has been been done to death but here goes anyway.

    I've an old Thomson HD box and its on its last legs. HD recordings stall and stutter. It sometimes happens with SD but not as often. Watching recorded programmes is ridiculously impossible - picture pixelates and audio stalls. It's so frustrating.

    I need a new box. What will ths cost me?

    What's the best way to approach this with Sky?
    Untitled Image




Comments

  • #2
    givecredit
    Registered Users, Registered Users 2 Posts: 1,654 ✭✭✭givecredit


    As its a Thomson box you should get a free HD box from sky. Sky are currently trying to get all Thomson boxes out of the system, in preparation for new Card security system.

    See more info here:

    http://www.sky.com/shop/offers/better-box?DCMP=emc-SkyCOM:ec_betterbox


  • #3
    Wils110
    Closed Accounts Posts: 548 ✭✭✭Wils110


    crosstownk wrote: »
    Maybe this has been been done to death but here goes anyway.

    I've an old Thomson HD box and its on its last legs. HD recordings stall and stutter. It sometimes happens with SD but not as often. Watching recorded programmes is ridiculously impossible - picture pixelates and audio stalls. It's so frustrating.

    I need a new box. What will ths cost me?

    What's the best way to approach this with Sky?
    Ring sky and tell them your issue they will ask for the serial no on box if its a faulty one they will send you a new box which you install yourself


  • #4
    crosstownk
    Registered Users, Registered Users 2 Posts: 12,863 ✭✭✭✭crosstownk


    Thanks.

    I called Sky yesterday and I'll have a new box on Tuesday next at no cost.
    Untitled Image




  • #5
    Wils110
    Closed Accounts Posts: 548 ✭✭✭Wils110


    givecredit wrote: »
    As its a Thomson box you should get a free HD box from sky. Sky are currently trying to get all Thomson boxes out of the system, in preparation for new Card security system.

    See more info here:

    http://www.sky.com/shop/offers/better-box?DCMP=emc-SkyCOM:ec_betterbox

    Nothing to do with security there a faulty box,there's a dispute at the moment between the companies


  • #6
    crosstownk
    Registered Users, Registered Users 2 Posts: 12,863 ✭✭✭✭crosstownk


    I got a call from the Sky engineer yesterday at 1630. He asked if I had a Sky service call booked for Tuesday next and then said he coud call within the hour if it suited me - which it did.

    He called to the house and looked at my aged dish and said that he'd replace it FOC.

    So I got my faulty HD box and dish replaced - all for free and less than 2 days after the call.

    Happy out.
    Untitled Image




  • Advertisement
Advertisement