Eircom Connection Fee's

delfagio

Hi All,

I'm just looking into sorting out the connections for ESB and Eircom and the erection of the poles etc.

ESB have confirmed that there is a cost of 1816euro for the erection of pole/connection for the standard 12kVa connection for single dwelling house. No issues here, thats ok.

However, I have been told that there is not any cost for erecting the Eircom Pole or a connection fee for eircom.

Could anyone confirm that this is correct. Has anybody who has done a self build recently had a cost for eircom erecting a pole/connection. I would have imagined there would be a similar charge to that of ESB.

Thanks

daver123

delfagio wrote: »

Hi All,

I'm just looking into sorting out the connections for ESB and Eircom and the erection of the poles etc.

ESB have confirmed that there is a cost of 1816euro for the erection of pole/connection for the standard 12kVa connection for single dwelling house. No issues here, thats ok.

However, I have been told that there is not any cost for erecting the Eircom Pole or a connection fee for eircom.

Could anyone confirm that this is correct. Has anybody who has done a self build recently had a cost for eircom erecting a pole/connection. I would have imagined there would be a similar charge to that of ESB.

Thanks

I dealt with Eircom when i was trying to get a line from the footpath delivered to my house it was only about a 2 metre run to the site under the footpath and boundry wall, i found them a nightmare to deal with when it came to this sort of job. They have no interest in doing this as you can leave them straight away and go to another provider as soon as the line is in. I would have gladly paid for the cost of the line to be installed from the footpath ( old P&T box) to the house. In the end a friend of a friend who worked in Eircom did the job and it took 10 minutes.

delfagio

Hi Daver123

Thanks for the reply, great, so I shall look forward to having to deal with Eircom so, thanks for the heads up. Did Eircom charge you at all for the connection??

daver123

delfagio wrote: »

Hi Daver123

Thanks for the reply, great, so I shall look forward to having to deal with Eircom so, thanks for the heads up. Did Eircom charge you at all for the connection??

Hi Delfagio,

At the time in 2009 they were mentioning a cost of around 700 euro. The main issue was trying to get through to someone to talk to about the job, what happened was i ordered the line and the tech who came out to do the job said it was my responsibility to get the line from the old P&T termination point on the public footpath to the location at the house where i wanted the broadband / phone line located, he would then commision the line. He basically left site and said he couldn't do anything till the line was presented at the right location inside the boundry of the property and yet Eircom would not do this job, they were sending me from one person to another internally within Eircom and i was going nowhere and i would have gladly paid for the job to be done as i wanted a fixed line installed. Maybe i was unlucky at the time and things could be different now but anyway that is my experience.

delfagio

Thanks Daver123,

Thanks for your help. hopefully I won't have that situation happen with us but time will tell.

Has anyone else dealth with Eircom recently with regards the erection of pole/connection and if any costs were incurred.

Eoghan Barra

Hi Delfagio,

We've just moved into our new self-build, which is in a rural location, and eircom had to stand 2 poles a few weeks ago to allow connection. There was no hassle whatsoever involved in organising this.

We weren't charged anything, it was all free. I was told that normally they do charge, but not much, about 120 euros I think. We didn't have to pay that as they had a special promotional offer in place at the time. Not sure if that's still valid.

We did however have to put down ducting between the nearest pole and the house - with a rope through it for them to pull the cable through. The ducting cost about 100 euros for about 100m if memory serves, and then there was the machine to dig and backfill the trench, about 18" deep.

All in all a relatively painless experience compared to other aspects of our build...

Hope that helps.

delfagio

Hi Eoghan,

Thanks for the reply, yea see I had been told that Eircom had a promotional Offer on at the moment that meant there would be no charge to erect a pole & connect, and others told me that there still was a charge but was unsure as to how much it was.

I'm ok for the ducting(with rope) and digging the trench works for it, I have budgeted for this, but just wanted to check about the costs of erecting a pole/connection.

Where abouts have you built Eoghan? Good to know that;

1.) it didn't cost you anything and
2.) you had no problem with the guys like Daver123 had. (perhaps its just whoever you get to deal with)

Hope the build went well for you overall.

Delfagio

hexosan

Off the top of my head an eircom connection is €121 & your responsible for bring the ducting from the road to your house. All the details are on their website.

fclauson

same here - go ahead and order you connection - they will tell you where on the boundary you have to come up with you duct

the 120 quoted fee was charged and refunded on the first bill as part of this offer

delfagio

Great thanks fclauson and hexosan for your replys,

tedimc

Had a call from Vodafone today trying to get me to stay with them on the house phone for another year.

I told the guy that I couldn't commit as we are planning on moving sometime in the future. He said no problem, that Vodafone will install a new connection to our house if there isn't one there already - all for free.

May be worth looking at the other operators to see if they can do it also, it will still probabley be an Eircom guy/gal who does the work, but doesn't mean your tied to them for a year after installation.

delfagio

Thanks Tedimc for that. I thought any new house or self build has to automatically go with Eircom for the 1st year no matter what, and after that 1st year if you wanted to change providers you could.

Fracking Cylon

I thought the same at first but I rang Vodafone, they promised me that it doesn't matter who you are with. Yet nearly a month after signing up with VF, and a lot of mails and calls I still have had no connection, not even date for Eircom to come out (they said max 10 working days). Could be an isolated mess up, but that doesn't help me!

Certified

delfagio wrote: »

I thought any new house or self build has to automatically go with Eircom for the 1st year no matter what, and after that 1st year if you wanted to change providers you could.

Yes your right that is exactly what is required although up until recently it has not been strictly enforced. It just does not make sense for Eircom to provide a new connection for nothing now does it??

delfagio

Thanks Fracking Cylon and Certified,

I'll look into it a bit more, but I'm happy enough to go with Eircom, even if it is only for 1year. I know they have good broadband cover etc out where we are building.

tedimc

I had the same issue - went with Eircom to get the connection set-up. I had agreed to pay the connection fee, but then the following day after placing the order I heard an offer on the radio advertising that Eircom would waive the fee. I rang back to save a few quid and was told by the agent that they would give me the offer.

But they still went ahead and charged me anyway on my 1st months line rental. After many wasted hours on the phone to them, I paid the bill and filled out the transfer form with Vodafone (Perlico at the time). To my surprise, Eircom never blocked the transfer.

Was going to say that I have found VF very good, but just got offered a free upgrade to 7MB, but internet has slowed down instead...

fclauson

Certified wrote: »

Yes your right that is exactly what is required although up until recently it has not been strictly enforced. It just does not make sense for Eircom to provide a new connection for nothing now does it??

not certain this is the case - with de-regulation eircom "should" be operating as two companies much like electric Ireland and ESB networks

One company owns the "infrastructure" and the other the "phone service"

daver123

fclauson wrote: »

not certain this is the case - with de-regulation eircom "should" be operating as two companies much like electric Ireland and ESB networks

One company owns the "infrastructure" and the other the "phone service"

There is only one company and that is Eircom, de-regulation means that they have to give access to their nodes / exchanges to other telecom companies.