Paid bill early

nevaeh-2die-4

Hi
 
I called to pay my bill of  169.99 on 28^thMarch payment was taken over the phone by your colleague Visa.
 
The payment has since come out of my account again by direct debit, when I called to pay your colleague told me the payment won’t  come out now by direct debit the payment has actually come out by DD
 
I called your customer service line and was  he can’t refund me I will have to 6 workings that another 14 days to get the refund? as the   direct debit in the process being debited (it has come from my account), can you refund the laser payment that was made over the phone?
 
 
I have done nothing wrong but pay my bill early and I’m being treated poorly.

EI: Una

Hi neveah-2die-4,

Apologies that the telephone advisor said there was enough time between your payment over the telephone and the direct debit date to prevent a cross-over. The length of time can vary depending on the bank (e.g. if it is the same bank as that of Electric Ireland, there is a chance it could take less time to clear) so the maximum amount of time should be taken into consideration and it is likely the advisor under-estimated (in error) the amount of time required.
I will investigate this for you if you private message me your Electric Ireland account number and your name/address in full, as well as either the contact telephone number on your account or your date of birth.

Regards,
Una

nevaeh-2die-4

PM sent , thank you