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Phone returned scratched from unlock shop

  • 01-04-2013 7:21pm
    #1
    pushpop
    Registered Users, Registered Users 2 Posts: 160 ✭✭


    Hi there

    I left my new iPhone 5 into a phone unlocking shop in Dublin last week and when I got it back , there were superficial scratches to the rear and side of the device that weren't there when i gave it in.

    I'm pretty annoyed about this as I deliberately left it into them in a case to avoid this scenario and its an expensive piece of kit , so I'm wondering if I have any recourse here. The unlocking cost €60 so I think I have the right to expect the device to be treated with care.


Comments

  • #2
    theteal
    Registered Users, Registered Users 2 Posts: 7,593 ✭✭✭theteal


    can you prove the scratches weren't there before you left it in?


  • #3
    Greenmachine
    Registered Users, Registered Users 2 Posts: 5,063 ✭✭✭Greenmachine


    theteal wrote: »
    can you prove the scratches weren't there before you left it in?

    That unfortunately is going to be the crux of the problem. What did the phone shop have to say about the problem.


  • #4
    coylemj
    Registered Users, Registered Users 2 Posts: 25,704 ✭✭✭✭coylemj


    Are you even sure it's the same phone - did you record the IMEI before you handed it in?


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