Great customer service experience with PartsforCars - Blanchardstown!

fletch

First off I am in no way affiliated with these guys, I just wanted to share a good experience as most people only tend to share bad ones.

A friend of mine rang me to say their car engine was shaking. I have a VCDS cable so dropped over and scanned his car. It revealed a problem with cylinder 3 but didn't specify exactly what the problem was. I suspected it might be a dodgy spark plug or lead/coil.

We dropped into Halfords to pick up a new spark plug but they only sell them in packs of 4 and we only wanted 1. So we drove to Parts for Cars in Coolmine. We asked the guy at the til for a new spark plug which he quickly got. Chatting to him, we described the problem and then he suggested that we try fit the spark plug now to see if it fixed the problem. I said I didn't have any tools with me but did so at home. He said that we may as well try it here to save us driving back and forth and he had tools out in his van. He came out and took a look and agreed that it might be a plug. He then went to his van and grabbed a few tools and let me use them. Changing the spark plug in cylinder 3 didn't fix the problem. He suggested I try the new spark plug in each cylinder and with that he went inside the shop and left us at it(with his tools!). I tried the new spark plug in the remaining cylinders but it didn't fix the problem. We then went back in to pay for the plug and drop him back in his tools when he said that the coils regularly go in that engine. So he quickly got a new coil and once again we went outside, popped out the old coil from cylinder 3 and put the new one in. With that the car was running perfectly.

I have to say, I was astonished at the customer service! He couldn't have been more obliging and went totally out of his way to help us fix the problem. It saved my friend(who is unemployed) paying for a mechanic to look at the car so he was understandably delighted. I live in the Dublin 15 area so will make sure they are my first port of call for any parts in future.

JHet

Its good to hear stories like that. I think a lot of motor factors are good like that. More obliging than your average franchise garage I would say. Usually the chaps behind the counter have great knowledge of problems just from dealing with blokes in the trade all day. I had a similar experience in South Side Motor factors. They loaned me some tools to change my battery rather than me having to go home and change it and come back with the old one. In the old days motors factors would often change a battery for ya especially if you were a leggy blonde but nowadays with insurance and what not they shy away from it which is completely understandable to be honest. Modern cars are so complicated some often need to be reprogrammed after a battery change. The risk is just not worth it for them.