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Visa debit charge back

  • 19-03-2013 12:28PM
    #1
    amber2
    Registered Users, Registered Users 2 Posts: 1,624 ✭✭✭


    Hi I purchased items on 2/3 through online retailer my account was debited and as yet I've received nothing and status of my order online is still waiting to be filled. I've tried to ring the retailer & email them but they are not answering either. Can I raise a charge back through 365 or do I have to call to a branch. Thanks


Comments

  • #2
    Bank of Ireland: Billy
    Closed Accounts Posts: 1,066 ✭✭✭Bank of Ireland: Billy


    Hi amber2,

    Thanks for posting.

    You can download a Visa Debit Transaction Dispute Form from here

    There is a postal address at the bottom of the form and you will receive a text message when the form is received.

    Please also send a signed cover note, explaining that you have contacted the retailer but have not received a response.

    Thanks

    Billy


  • #3
    amber2
    Registered Users, Registered Users 2 Posts: 1,624 ✭✭✭amber2


    Thank you Billy much appreciated.


  • #4
    Bank of Ireland: Billy
    Closed Accounts Posts: 1,066 ✭✭✭Bank of Ireland: Billy


    Thanks Amber,

    Let us know if there's anything else we can help with.

    Billy


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