Bad Luck At Odeon Coolock

goz83 · 17-03-2013 4:41pm #1

Today has been my third time unlucky at the odeon cinema in coolock. The first time was late last year when I was sitting down and the ads were over, the movie was about to start, but it never did. That's a half hour and wasted journey I will never see again. Plus the staff lied about the availability of another screen and gave out vouchers, because the tills were locked up and refunds couldn't be offered at that time :rolleyes:

The second time was when I tried to use the voucher a couple of months later, the snail behind the counter said that I couldn't redeem the voucher at that time, because the system that accepted vouchers and cards was offline. Needless to say I had a quiet word, without making a scene and I got to see the movie.

Then there today. I took two of the kids to see OZ at 1pm. Maybe 30 mins into film, the screen went blank. After 10 mins, everyone was asked to leave the cinema, because there was a power cut. Now, I can't blame them for this, because it looked like the other buildings had lost power too, but their handling of it was nothing short of a disgrace. Refunds were not offered, because the power was off, save the lights, but people were told in passing that they could "come back tomorrow for a refund". The kids were very disappointed and I had put aside other plans to take them to the show.

When I return, I don't expect more than a refund, but I really think that the odeon should do better here. The attitude of the staff is one of "I just don't give a sh1t". They take forever to serve customer and on my way into the cinema with the kids, there was a lady complaining about the fact that there were four staff members serving customers at a snails pace and that she had waited fifteen minutes in the queue with only a handful of people in front of her. I personally only waited 5 minutes and the same woman was being served, so I decided not to get cinema food and instead just bought tickets from the machine. Instead of dealing with the complaint on the side, the manageress just let the line build up and made very poor excuses for the pace of everything.

I went because the timing was convenient, but that's it. I've signed off on them now. I don't know any of my family and friends who stll use the odeon. Even though it's the nearest cinema, we usually make our way to the omni in Santry, or Cineworld. Both places are much busier, but way more efficient. If odeon exceed my expectations with the refund, I might consider using them in the future. They should also ditch the premier seats. It just p155es people off.

Rant over.

jaykhunter · 17-03-2013 4:51pm

Sorry to hear that, wow horrible string of bad luck. Make sure to point your anger/annoyance towards the managers/higher staff, since floor staff are told the policy and they've no power to change that. String up the managers, threaten to call their boss unless a satisfactory alternative is offered etc. Cowboys. I hope they lose business over this.

delbertgrady · 17-03-2013 5:16pm

This is interesting, as my few experiences of the rebranded Odeon Coolock have been poor too. For mainstream releases, I'm usually a Cineworld man, thanks to their monthly card.

I was at a preview of Lawless last August, hence no ads or trailers beforehand. It was supposed to start at 6:30, and just before that time, the auditorium darkened and the screen widened, but nothing happened. After about ten minutes, some people began to go out, presumably to investigate. At about 6:45, the film popped onto the screen, but it was clearly several minutes into it (about ten or fifteen, it transpired) and it had no sound. I went out at this point to get a member of staff, and explained to her that the film didn't start on time, and now was running silently, having missed the start.
When I returned, the film went on a short time, and then froze, before jumping from one scene to another, like you'd get if you were rewinding a DVD on a very fast scan. Eventually, it went back to the IFCO logo and normal service was resumed, and the film started and played without incident, but at this stage it was close to twenty minutes behind schedule.

Another time, I went to a preview screening of Wreck-It-Ralph, and the screen auditorium was pitch black beforehand. Now, I don't mean half-lit, I mean there were NO lights on. Now, as you can imagine, mums and dads were filtering in with small children, and were fumbling around in the dark, using their phones for lights, trying to get to their seats safely. Again, people went out to raise the issue with staff, and it was sorted out, but it shouldn't have come to that - they should have had the lights on at the outset.

Also, while I acknowledge cinema food is a rip-off as a rule, it is ridiculous to have to pay €9.75 for a supposedly "large" popcorn (which is considerably smaller than a Cineworld large popcorn) and a bottle of water, when (at the time) it was €8.85 in Cineworld, and - as a cardholder - I could get 10% off that, reducing it to under €8.

goz83 · 17-03-2013 5:35pm

delbertgrady wrote: »

Another time, I went to a preview screening of Wreck-It-Ralph, and the screen auditorium was pitch black beforehand. Now, I don't mean half-lit, I mean there were NO lights on. .

That's what happened the first time. Pitch black. I went to see paranormal activity 4. Maybe I jinxed myself, because I rented it from xtra-vision only the other night. I thought it was crap, but that's a different complaint

I've just sent a complaint to Odeon, with my thread as the foundation to it. I wonder if they will even respond. If they are anything like the staff at coolock, I might get a reply in April....2015.

Liam O · 17-03-2013 7:24pm

My main problem with that cinema is the amount of retards that go there. Went to see Seven Psychopaths and the cinema was full so we sat at the front, the people behind us talked for the entire film, calling it "weird" because of violent scenes and laughing at very much the wrong times. They also started ironic laughing when people laughed at the jokes in the film. I'm not one to make a scene so just sat through it and I can't imagine the staff there being too helpful with throwing people out so I left it.

Then went to Django a few weeks ago and though it was almost empty there was still a similar experience with people who clearly didn't have a clue what a Tarantino film is and just expected total action but it wasn't that bad as they were a bit away from us. I only go there because it's the closest cinema to me and have friends who live very close to it but I avoid it if I can.

Turtyturd · 18-03-2013 1:00pm

Funnily enough you will find people like that in every cinema.

Liam O · 18-03-2013 5:17pm

Turtyturd wrote: »

Funnily enough you will find people like that in every cinema.

Ah not to the level of the Odeon though, I've been to the one in the Point, Savoy and Cineworld now, the ones you may expect to be worse without too much problems. It's like there is a general acceptance that people can act how they want in there and it's hardly reinforced by the staff.

srm23 · 18-03-2013 7:10pm

you're obviously going to get salt of the earths acting the nuisance in a location where the Odeon is.

Technocentral · 18-03-2013 7:14pm

Turtyturd wrote: »

Funnily enough you will find people like that in every cinema.

Never witnessed ignoramuses like that in the IFI or Screen Cinema in Dublin, its more like certain films and cinemas attract a minority of fcukwits.

Turtyturd · 18-03-2013 7:51pm

Technocentral wrote: »

Never witnessed ignoramuses like that in the IFI or Screen Cinema in Dublin, its more like certain films and cinemas attract a minority of fcukwits.

IFI is probably different seeing as it somewhat of a specialist cinema, so will attract people who actually want to see the movies.

I would have expected the same from Moviefest, although that was filled with it's fair share of wannabe film makers who insisted on commenting on every aspect of the films being shown.

srm23 wrote: »

you're obviously going to get salt of the earths acting the nuisance in a location where the Odeon is.

Dundrum is equally as bad, with the added bonus of people who seem to be unable to go 2 hours without playing with their phones.

Technocentral · 18-03-2013 7:57pm

Turtyturd wrote: »

IFI is probably different seeing as it somewhat of a specialist cinema, so will attract people who actually want to see the movies.

I would have expected the same from Moviefest, although that was filled with it's fair share of wannabe film makers who insisted on commenting on every aspect of the films being shown.

Dundrum is equally as bad, with the added bonus of people who seem to be unable to go 2 hours without playing with their phones.

Imagine going to the Cinema to actually watch a film, bonkers!

Galvasean · 19-03-2013 1:15am

I tend to avoid the Coolock Odeon even though it's quite close to where I live. Last time I went was for The Dark Knight Rises and the place was way too dark (I think they completely turn off the lights once the ads/trailers begin to roll in an attempt to save money on electricity). Since the screening was a complete sellout a whole lot of people couldn't find seats to sit in. Cue ushers asking people to move down the aisles so people wouldn't have to stumble past them in the dark. If you're not going to do assigned seating for a sellout show then you should at least make the seating area visible for patrons.
There was also no tiering in the screen I was at, which is pretty bad for viewing when the place is full.

I watch most of my blockbusters in Cineworld (thank you Unlimited Card). There's much better organisation overall and the screening areas are much nicer. Same can be said for Movies@Swords, the Savoy, The LightHouse, the IFI and the cinema in Santry. Much better setups altogether. I'd have to say the Coolock cinema is easily the worst cinemas I've been to in recent memory. I think it has gotten worse since being rebranded as Odeon.

e_e · 19-03-2013 2:22am

Technocentral wrote: »

Never witnessed ignoramuses like that in the IFI or Screen Cinema in Dublin, its more like certain films and cinemas attract a minority of fcukwits.

I've had some annoying encounters with phone users in the IFI alright. A few times I've actually had to move and once when quietly asking someone to turn it off I was greeted with a boorish and hostile response. It wasn't even a quick check near the end to see what time it was, it was literally throughout the first 5 minutes of the movie.

constitutionus · 19-03-2013 4:11pm

havent had problems like this myself for a looooong time. though that did come from the UCI/ODEON when it was in tallaght.

weirdest thing thats happening now is twice ive gone to the IMC in tallaght and the trailers have cut off mid stream to start the film. not really a problem but the second time was a trailer i actually did want to see.

also the ol censorship/clasification thing came up twice before the start of Oz.

wonder if its down to glitches in the whole digitial stuff?

goz83 · 03-04-2013 11:50am

So, I returned to the ODEON the following Sunday 24th for an 11am show, because the kids wanted to see the rest of the movie. Previous to that, I sent a complaint into ODEON headquarters. My complaint was essentially a copy of what I wrote in my OP. I have Ommitted any Surnames and my name in the email. I wanted the first names to remain, because the manager deserves recognition. It's a bit long, but it covers the detail of the conversation.

REPLY to complaint from ODEON Head Office (march 23) 6 days to reply.

Dear Goz83,

Thank you for your email.

I am sorry you have had to contact us about a disappointing visit to one of our Cinemas.

Here at ODEON we strive to make everyone's visit to our Cinemas an enjoyable one. All feedback is taken seriously to ensure a consistent level of service.

I can confirm that an e-mail has been sent to the Cinema Management team and I have asked them to reply to you directly regarding your comments. Due to the increased levels of business we are experiencing, it may take the Cinema a little longer to respond as they require time to investigate the comments raised. Please be assured you will be responded to as soon possible.

Should you have any further queries, please do not hesitate to email us again or call 1520 88 00 00* between 11am and 8pm.

Regards,

Kim
ODEON Guest Services

*(Calls cost 15 cents per minute - calls from mobiles may cost more. This service is provided by Telephonetics, contact number 0044 1782 285039).

FOLLOW-ON-REPLY ODEON Coolock (30th March) 7 days on

Dear Goz83,

Firstly may I sincerely apologise for the delay in response to your email. First of all I would like to take this opportunity to apologise for your unsatisfactory experiences you have had at our cinema on previous occasion's. We here at ODEON appreciate all feedback and I would like to thank you very much for bringing this matter to our attention. We here at ODEON place great emphasis on guest experience and strive to deliver exceptional guest service to all guests. I find it deeply unfortunate that you did not have this type of experience and we did not match your expectations.

I really do apologise sincerely once again that you have had so many bad experiences here at ODEON.

Your experience at Paranormal Activity was unfortunately a technical fault which could not have been rectified at the time. Unfortunately if this happened after the tills were cashed up there would have been no access to the cash and our only option must have been passes which I understand is not sufficient if you have not been able to view your movie.

I can understand fully your frustration when you decided to come back to ODEON Coolock and had issues with your voucher. This is totally unacceptable and you should have been forwarded to a manager who could have dealt with your concern fully and explained the situation. I will look into this matter further and make sure all of our team is aware how to process vouchers and if there is an issue it would be best practice to call a manager who can deal with the situation efficiently and effectively to prevent further frustration.

Regarding the power cut on St. Patrick's day as you mentioned it was unfortunately out of our control and the power cut affected the entire surrounding area. We could unfortunately not offer our guests any refunds as there was no way to process this without any power to our tills and I do apologise for this. Our first priority at the time was to get everybody out of the building as quickly and safely as possible. I am sorry to hear that you did not find our handling of this situation satisfactory. I can assure this is a very unusual event and we did try to deal with the event that day as best we could.

I can empathise that we do have a good history with yourself as a guest of ours and truly do find this disappointing. I would like to offer you a free visit for yourself and a friend to see any film of your choice along with two free combo meals if you could please oblige me with your address so I can forward these to you as soon as possible. I really do hope that you will take me up on this offer and give ODEON another chance to show you a good cinema experience. I can assure you that we will strive to make your visit the best we possibly can with premier guest experience.

I hope that this answers your concern and if you need anything else or would like to speak to myself personally please feel free to call the office on 01-8485130 or email at the following email, odeon.coolock@odeonuk.com.

Once again I would like to apologise for your bad experiences at ODEON Coolock and if an issue ever arises please be aware that there is always a manager on duty who will be more than happy to discuss and issues and try and resolve them as soon and as effectively as possible.

Again I would like to thank you for your feedback.

Kindest Regards,

Jacqueline

MY REPLY (March 31)

Hi Jacqueline,

I'm afraid to say that i'm certainly not the only person to have had bad experiences at the ODEON, but I do seem to have been receiving poor service on every occasion. There are members of online forums as well as friends and family who share my dis-satisfaction with the ODEON in Coolock. As a person in business, I understand that most people won't say anything unless it is to complain, but I give the good with the bad and I always give business owners and management a second chance. However, I am finding it hard to believe that there are genuine efforts being made to improve the situation to the extent that it is required at the ODEON.

You have already been informed about the St Patricks Day power cut and my view of how it was handled. I could not get a refund on the day and there was no contact number made available to have my card refunded. The only number was a premium number, which I think is simply not good enough. I do appreciate that you have attached a number to the end of your mail. As a working man, I had no opportunity to return to the cinema the following day for a refund and it was not on my route anyway. I was also not informed that it was a requirement to return with a 24 hour period if I wanted a refund.

On Sunday, 24th of March, my children wanted to see the movie they had seen half of, the week before, so I decided to take them to an earlier show, as I had other plans later in the afternoon. I was aware that tickets were €6 each and the cost would be €18 for 3 tickets. When I arrived for the 11am show, I handed over my tickets from the previous week, which I had paid €22.80 for. The young lad behind the counter called over who I think was a Junior Manageress (I didn't get her name, but she had red hair, was of slim build and was approx 5ft 5" tall if I remember correctly). I explained to her that I was at the previous weeks show when there was a black-out and she asked me at first if I was looking for a refund. I said yes, but that I wanted to buy 3 new tickets for the 11am show. She printed the tickets and handed them to me. I explained that the original tickets had cost €4.80 more and I was looking for a refund of that amount. She insisted that the tickets she gave me were worth the same (even though the total value was only €18) and suggested that I could leave and come back for a later show if I wanted to use the full value of the tickets. She went on to tell me that I needed to refund the tickets within 24 hours and dismissed me when I said that it wasn't possible to return for a refund until that day and that I was unable to get a refund on the day I bought the tickets.

I was absolutely disgusted by her attitude and told her I would be making an official complaint against her. Not to disappoint my kids again, I took them to the show, but I could not enjoy the movie with them, as I was very angry and regretted that I hadn't insisted on a full refund, there and then. I had made up my mind that if management had let things slip so far, then my complaint would go nowhere and that I would be better off to warn people away from ODEON Coolock.

When I was leaving, the same manageress approched me. She said that she had spoken with a manager about the issue I had when entering and said that she had perhaps not dealt with it as she should have. I pointed out that she had been dismissive. She bluntly disagreed with my point of view, which again, was dismissive, but she clearly did not even understand that she was being dismissive. She gave me a voucher, which I only took to stop her from what I viewed to be a very forced, empty hearted apology. The value was for €12.50 and I threw this into the car bin, having no intention to use it.

While I do appreciate your response, it does not give me confidence that I would have a good cinema experience at the ODEON. I would have accepted your offer as a kind one, had I received it before my visit last Sunday, which was the final nail in the coffin. If one of my staff treated a client in the way I was treated, they would be sending out their CV the very next day. What I say is the truth and not just my version of the truth. I have not exaggerated any of what happened, I have in fact, neglected to go into detail about how dismissive the manageress was to me when I was asking to be refunded the difference of what I had paid for tickets.

If you're serious about customers getting the best possible cinema experience, I suggest asking your customers about their cinema experience as they exit the building. The first question would be "How long did you wait to be served?" My next question would be "What is your opinion on the premier seats?" Another important question would be "How many times was the movie ruined by loud teenagers?" I'm more than capable of getting them to keep quiet if they are nearby, but I can hardly shout across the room at them. The staff have really dropped the ball on this one. It's been over 10 years since I have seen anyone been told to be quiet in the cinema, let alone being asked to leave.

I genuinely hope that my feedback goes some way to improve operations and staff efficiency and manners at the ODEON. If I thought I would be able to enjoy the cinema, I would once again be a regular visitor, rather than travelling into the city centre for a good cinema experience, which is something worth paying for. A trip to UGC in the city usually costs me €25 for 2 people, excluding fuel costs and food. I don't mind paying extra for quality, but I feel ripped off by ODEON, even if it costs less.

Regards,

Goz83

REPLY FROM ODEON (April 1)

Hi Goz83,

Thank you so much for getting back to me so quickly. I can assure you that my endeavour to provide you with a positive experience at ODEON Coolock is a truly genuine one. As a manager I do take my job very seriously and I assure you that I will address these issues with my team and I do take this feedback very seriously. Personally I

We do strive to give our guests a premier experience as I mentioned in my previous emails and I will have guest service retraining completed with the team as it is an area which I also feel is of utmost importance considering we are in the service and entertainment industry.

I am sincerely apologetic that you found the experience of trying to receive a refund so dissatisfying. You mention you purchased your tickets on a card for the show during the power cut, I would be more than happy to issue a full refund of your tickets from that day. To do so I require some information via telephone, if you could provide me with your phone number I can call you at your earliest convenience to process this refund. My previous offer of a free cinema visit will also still stand.

I fully understand that it is hard to believe that I am truly genuine in my efforts to improve the situation to the extent that is required but you have my promise that I am being totally sincere in my efforts.

Regarding your comments on ensuring customers getting the best possible cinema experience, I agree with you that it would be best practice to ask our guests on exiting for feedback but unfortunately this is not always possible. We do however have EmpathicaCards, which we do try and provide every guest with. These cards allow our guests to go online and complete a questionnaire about their cinema experience. We monitor this system very closely and post the results within our staff areas, and highlight areas to improve on a weekly basis. We even provide an incentive with a prize draw of €1,000 to encourage our guests to provide us with invaluable feedback so we can constantly improve and strive for excellence.

I would love to hear feedback on your next visit and I really do hope that ODEON Coolock rebuilds our relationship with yourself as a valued guest.

I do hope that you find my response to your satisfaction.

Warmest Regards,

Jacqueline

MY REPLY (same day)

Hello Jacqueline,

Thanks for your response. As it was prompt, I take it that my complaint and feedback is being considered. I have been attending the UCI/ODEON for over 20 years and have never received one of those Empathica Cards. I am sure of this, because I have always been one to give feedback, even as a young child. In any case, I accept your apology and trust that you are making efforts to improve what I have highlighted. I will give ODEON another chance and I will accept your offer for the two guest/combo passes offered in your previous mail. With regards to the refund to my card, I will instead accept 3 guest passes, so myself, or my wife can take two of our kids to another family show. It may be an idea to have the Empathica cards prominently displayed, so feedback can be given. I will certainly give feedback on my next visit and will send it directly to you. The only issue I predict, will be a slow service, which I can usually overlook. Thanks again for your reply. I will add my home address below for the passes.

Best Regards,

Goz83
My address

REPLY FROM ODEON (same day)

Hi Goz83,

You are more than welcome, like I said previously I do take the issue of guest satisfaction very seriously and my aim was to resolve this issue as quickly and effectively as possible.

I am delighted to hear that you have accepted my apology as it was sincerely given, and furthermore delighted that you have chosen to give ODEON Coolock another chance. I will post out 4 passes so yourself and your wife can take your two children to another family show together. I will personally post these guest passes along with your voucher for two free combo meals after my shift today to ensure they get to you as soon as possible.

I truly hope that you find your visit enjoyable, and to your satisfaction. I hope yourself and your family have a lovely cinema visit here at ODEON Coolock.

If you can please send your feedback to this email to the attention of myself, Jacqueline. I will be delighted to hear about your visit.

Thank you once more for your feedback, I can assure you it is valued and I will use it as a tool to improve upon our service standards.

Yours Kindly,

Jacqueline

Today, I received 4 guest passes in the post and a voucher for 2 combi meals. If the power cuts, I'll burst into flames

Sleepy · 03-04-2013 12:06pm

Sounds like the poor manager inherited a team of gob****es that she can't get rid of tbh!

Sad Professor · 03-04-2013 12:27pm

Managers always make themselves look like the good guys while letting the people below them take the fall. What you are seeing in attitude and helpfulness at the bottom is a reflection of upper management.

Handsome Bob · 03-04-2013 12:41pm

Have to say I've found it to be the opposite in terms of service. Yes, it's a cinema prone to malfunctions, but I always found the staff and managers to be fair and helpful. They had problems on the day The Hobbit was released which meant a delay in show times. The manager on the day however was extremely apologetic and we ended up getting free passes.

goz83 · 03-04-2013 2:02pm

Sad Professor wrote: »

Managers always make themselves look like the good guys while letting the people below them take the fall. What you are seeing in attitude and helpfulness at the bottom is a reflection of upper management.

I used to have the frame of mind where I would think " You can only get so much enthusiasm out of a teenager on minimum wage, before they fall asleep with their eyes open", but then I look at other establishments and chains and I often see genuinely happy to help you, young, energentic staff. I took my eldest into KFC in Clarehall yesterday and the girl behind the counter had a big smile on her face and was enthusiastic in the very mundane task of taking orders. It wasn't just her. The lad serving up the food was making jokes and slaggin' off a couple of 12/13 year old girls who were giggling away. An older staff member in her forties was also busily and happily floating around the place, cleaning up. I had a similar experience there about 2 weeks ago and the management are never anywhere to be seen/noticed.

Same thing in Xtra-Vision, Donaghmede. Young chap usually behind the counter, very enthusiastic. The manager generally doesn't have a smile worth framing, but she is usually in the back-room sorting stock (i think). They are always ready to help and seem to enjoy trying to upsell every customer, which is a bit annoying, but a bit of a laugh at the same time.

Handsome Bob wrote: »

Have to say I've found it to be the opposite in terms of service. Yes, it's a cinema prone to malfunctions, but I always found the staff and managers to be fair and helpful. They had problems on the day The Hobbit was released which meant a delay in show times. The manager on the day however was extremely apologetic and we ended up getting free passes.

That's good to hear. High Fives all around when they go above and beyond the call of duty, but they should be slated when they get it so wrong. People are paying for good service, so i think what they did for you guys was only right. I will write back here with my next experience.

Sad Professor · 03-04-2013 2:30pm

goz83 wrote: »

I used to have the frame of mind where I would think " You can only get so much enthusiasm out of a teenager on minimum wage, before they fall asleep with their eyes open", but then I look at other establishments and chains and I often see genuinely happy to help you, young, energentic staff. I took my eldest into KFC in Clarehall yesterday and the girl behind the counter had a big smile on her face and was enthusiastic in the very mundane task of taking orders. It wasn't just her. The lad serving up the food was making jokes and slaggin' off a couple of 12/13 year old girls who were giggling away. An older staff member in her forties was also busily and happily floating around the place, cleaning up. I had a similar experience there about 2 weeks ago and the management are never anywhere to be seen/noticed.

Same thing in Xtra-Vision, Donaghmede. Young chap usually behind the counter, very enthusiastic. The manager generally doesn't have a smile worth framing, but she is usually in the back-room sorting stock (i think). They are always ready to help and seem to enjoy trying to upsell every customer, which is a bit annoying, but a bit of a laugh at the same time.

I'd still argue it's a reflection of management and how staff are treated/paid, etc. I've seen it in my own job where customer service has gradually gone out the window over the last few years as upper management has become increasingly incompetent and focused on cost-cutting. It didn't happen overnight though and the staff are still generally friendly, but the management problems have filtered down to the customers in form of staff who aren't nearly as helpful as they used to be.

goz83 · 09-04-2013 4:12pm

So I went to see Trance at the Odeon the other night (Sunday I think). I took the OH and two of the tickets, plus the combo meal deal vouchers. We arrived about 5 minutes before the movie was scheduled to start. There were no Queues, so I was seen to right away. I told the young lad behind the counter what movie I wanted to see and handed him the guest passes. I then handed him the combo meal voucher for 2 and it caused a bit of confusion, because he didn't know what to do with it (even though it was explained on the voucher and signed by his manager), but that was no problem. He called the manager on duty and he very quickly got the issue sorted. The OH got the popcorn and opted for a bottle of water. I asked for a hotdog and orange. There were no buns at the ready, so I had to wait a few minutes while they got some. I got my hot-dog and noticed there was no ketchup on the counter, just mustard, which I had never tried before. I asked for ketchup and the lad had a quick look, but couldn't find any and he said they had none and apologised. It wasn't worth making an issue of, so I said it was ok, I would try mustard instead. I put a small amount of mustard on half of the dog and we took our seats. I discovered that I don't like mustard and the hot-dog was not exactly mouth watering as the rest of it was plain. I couldn't eat it, but it was fine....no big deal. The movie was great. The cinema was practically empty. I would say it was a much better experience than the previous 4, but I certainly hope they have ketchup and buns ready for all those hot-dog lovers.

Bad Luck At Odeon Coolock

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