Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

upc new contract

  • 13-03-2013 3:16pm
    #1
    DT100
    Closed Accounts Posts: 675 ✭✭✭


    As a long time customer of UPC,they called to ask if I wanted to upgrde to plus box/phone /wireless modem..The want a 90 euro one off..They seem to give more to new customers,than exixting ones.Anyone here ever haggle qwith them..will they budge any if I do....I would be on a 12 month contract.I am with them years,never missed a payment...I say look after us loyal customers:D


Comments

  • #2
    crazyhorse
    Registered Users, Registered Users 2 Posts: 93 ✭✭crazyhorse


    Spoke to sales agent today about same deal. I queried the €90 charge. She said they could drop it to €45. Still said I wasn't interested if there was a charge. Put me on hold while she spoke to supervisor. Came back and said there would be no charge as loyal customer. I was set to bite but realised I'd be signing up to a new 12 month contract which costs €150 to break. Decided it wasn't worth it to me but definitely worth haggling-they have room to manoeuvre on that €90 charge


  • #3
    DT100
    Closed Accounts Posts: 675 ✭✭✭DT100


    I was contacted again...I said I was interested in the deal,but not in paying 90 euro..it was 45 for new wireless modem,and 45 for the plus box.The modem would be free to new customers.They wouldnt play ball at all.


  • #4
    DT100
    Closed Accounts Posts: 675 ✭✭✭DT100


    crazyhorse wrote: »
    Spoke to sales agent today about same deal. I queried the €90 charge. She said they could drop it to €45. Still said I wasn't interested if there was a charge. Put me on hold while she spoke to supervisor. Came back and said there would be no charge as loyal customer. I was set to bite but realised I'd be signing up to a new 12 month contract which costs €150 to break. Decided it wasn't worth it to me but definitely worth haggling-they have room to manoeuvre on that €90 charge

    I posted to their Twitter Rep,said about being a loyal customer etc etc..never bothered following up (that was two weeks ago) I got a call today,and there was no 90 euro fee.The new contract doesnt bother me,as I never had any problem with the service,but they want to give me extra for less monthly fee (wireless modem and +box) Where is the catch?


  • #5
    kooga
    Registered Users, Registered Users 2 Posts: 2,914 ✭✭✭kooga


    DT100 wrote: »
    I was contacted again...I said I was interested in the deal,but not in paying 90 euro..it was 45 for new wireless modem,and 45 for the plus box.The modem would be free to new customers.They wouldnt play ball at all.

    DTH as you are acustomer for years ring them up and say you are cancelling and give your 30 days notice. As you say you have been a long time customer and seem happy with there service.


  • #6
    DT100
    Closed Accounts Posts: 675 ✭✭✭DT100


    I got my free box and modem delivered yesterday:D


  • Advertisement
Advertisement