satellite problems

locket72

Hi There.I had a satellite multi room installed recently for 4 rooms. Sadly it has never worked properly. Only one room continues to work eventhough a new quad lnb was tried when they would not work after the first day. Also two rooms had been initially wired incorrectly because there was a aerial feed into each room also. That was corrected and all rooms had a satellite reception for one day but since then now only one feed is working. I have connected this wire to each of the outlets on the lnb but this is the only wire that works. When any of the wires from the other rooms are connected none of these will work. The density only gets up to 35% and quality is 5% one one of the rooms and the other 2 remaining rooms have no signal. The aerial wire for all 4 rooms is working with good picture.

The room that is working has a density of 68% and the quality of 87%.

I have checked the connections and they all seem ok. Don't understand why they all worked one day and now they are not working except for one box.

The receivers are the combo hd synaps.

The wiring that was used was the twin cable wiring.

It's a fixed lnb.

Can anyone help me. The crowd that fitted it have washed theirs hands of it and I'm really upset that I have paid a lot of money and no tv service.

I'm keen to try anything to get it working.

Thanks for any assistance.

St Senan

locket72 wrote: »

The crowd that fitted it have washed theirs hands of it and I'm really upset that I have paid a lot of money and no tv service.

They cant wash their hands of this mess your in as they Installed it and once they gave you a receipt you should have at least 1 years warranty.
Are these installers registered with 1 of the 3 installer trade bodies. If so contact the trade body and tell them your installers have washed their hands of you.

http://www.nationalguild.ie/index.php?option=com_content&view=article&id=115&Itemid=139
http://www.cai.org.uk/
http://www.isaa.tv/

what part of the country are you living in.

locket72

Navarre wrote: »

They cant wash their hands of this mess your in as they Installed it and once they gave you a receipt you should have at least 1 years warranty.
Are these installers registered with 1 of the 3 installer trade bodies. If so contact the trade body and tell them your installers have washed their hands of you.

http://www.nationalguild.ie/index.php?option=com_content&view=article&id=115&Itemid=139

http://www.cai.org.uk/
http://www.isaa.tv/

what part of the country are you living in.

They have washed their hands of it. I'm living in Dublin.

Don't worry I'm going to try to get my money back but I want advice on how to possibly rectify the problem that I currently have. I'm pretty good with DIY so am willing to sort this mess out.

All advice welcome.

St Senan

What explanation have they gave you as to why they are washing their hands of the job.
Seen as the LNB was replaced the problem could be either with the cable or the receivers have you swapped around the receivers.

locket72

Navarre wrote: »

What explanation have they gave you as to why they are washing their hands of the job.
Seen as the LNB was replaced the problem could be either with the cable or the receivers have you swapped around the receivers.

I have switched around the boxes already.

Any other suggestions?

St Senan

Is this Twin cable run directly from the dish to the boxes or are there connections on them. To me this job is not finished and its up to these Installers to rectify this problem. After all they took your Money. What explanation have they gave you as to why they are washing their hands of the job. If this crowd are not coming back to fix this mess then you would be better to get a different installer to look over this job and to put a Meter on the ends of these cables to see what is going on.

locket72

Navarre wrote: »

Is this Twin cable run directly from the dish to the boxes or are there connections on them. To me this job is not finished and its up to these Installers to rectify this problem. After all they took your Money. What explanation have they gave you as to why they are washing their hands of the job. If this crowd are not coming back to fix this mess then you would be better to get a different installer to look over this job and to put a Meter on the ends of these cables to see what is going on.

Yes this twin cable runs directly to the dish in 3 of the rooms.One cable was cut short so ir has a connection on it.

What I am looking for is practical advice if anyone has any. I'm waiting for a satellite Meter which I will check the signal myself. I can't get my money back so I can't get another installer to look at it. To be honest I don't want another cowboy round to charge me even more money.

Thanks.

Play To Kill

Are you sure a new LNB was actually tried? It is possible that 3 outlets on the quad are faulty. Have you tried swapping the cables around on the quad and see do you loose signal in the room that is working now?

Peter Rhea

locket72 wrote: »

The wiring that was used was the twin cable wiring.

It's a fixed lnb.

So, one cable carries the satellite signal & the other carries the terrestrial signal?

By 'fixed lnb', you simply mean 'fixed in position' or why would you mention this?

St Senan

locket72 wrote: »

I can't get my money back so I can't get another installer to look at it. To be honest I don't want another cowboy round to charge me even more money.

Thanks.

locket72 where did you find this crowd at the start. And did this crowd provide you with a receipt after you paid them. What reason did they give you as to why they have washed their hands of this mess they left you in.

contact the http://www.nca.ie/contact-us and give them the details of this crowd that wont fix this mess or give you back your money.

And in all fairness don't tar all installers with the same brush. It looks like you were unfortunate to have chosen the wrong type of installer to do your job but believe me there are lots of good guys out there who all they want is to earn an honest wage. That goes the same for any job you have the good guys and you have the cowboys.

snaps

The cable isn't shorting by any chance is it? Ie the outer braiding touching the inner core? All it takes is 1 strand to short?

Ronnie Raygun

locket72 wrote: »

... The crowd that fitted it have washed theirs hands of it and I'm really upset that I have paid a lot of money and no tv service.

I can't see how they could have "washed theirs hands of it", unless you're not telling us the full story.

Was the whole installation, including all cables, done by the installer in question here, or were they working with cable already installed? Maybe they expressed reservations at this?

If they carried out the full installation, including all cables, then they're pretty useless not to be able to get a simple setup like this up & running.

locket72

Ronnie Raygun wrote: »

I can't see how they could have "washed theirs hands of it", unless you're not telling us the full story.

Was the whole installation, including all cables, done by the installer in question here, or were they working with cable already installed? Maybe they expressed reservations at this?

If they carried out the full installation, including all cables, then they're pretty useless not to be able to get a simple setup like this up & running.

This particular company were the only ones installing this system. They used new cabling, lnbs etc and they were round trying to sort it out for three days. I complained about the mix up regarding the aerial connection in that both wires from one cable were connected to the aerial and two wires from another cable were connected to two different outlets on the quad lnb which I discovered myself.

They said that they would send someone to check this and that it would take them another 7 to 10 days to actually do anything with it which I was furious about. I formed them that they had 3 days (until that Friday) to put it right which would have been 3 weeks from when they initially came round. I think I was pretty patient with them and that 3 weeks is unacceptable to do such a simple job.

Now I am trying to sort out the issue myself. Sadly there are too many cowboys around. I know that everyone isn't one. I am waiting for them to refund me and if they don't pay up I will certainly take this much further. They are an Irish company and I'm disgusted with them.

I will check the cabling to see if that is the problem.

Thanks everyone.

locket72

Play To Kill wrote: »

Are you sure a new LNB was actually tried? It is possible that 3 outlets on the quad are faulty. Have you tried swapping the cables around on the quad and see do you loose signal in the room that is working now?

I have tried swapping the cables around on the lnb but still its the same room that works. I have ordered another lnb and will see if that improves the situation.

locket72

Peter Rhea wrote: »

So, one cable carries the satellite signal & the other carries the terrestrial signal?

By 'fixed lnb', you simply mean 'fixed in position' or why would you mention this?

Yes one wire is for the satellite and the other is for the terrestrial signal.

Yes its a fixed position lnb.

Is the twin cabling any good and if so what is the best cabling to use for this type of job? Any ideas on where to purchase some?

I have found plenty of websites but its hard to no if this stuff is actually any good.

Thanks

Play To Kill

locket72 wrote: »

I have tried swapping the cables around on the lnb but still its the same room that works. I have ordered another lnb and will see if that improves the situation.

Save your money and don't get a new LNB, the LNB is obviously working from what you say in that post and a new one will make no difference. Better to pay for a reputable installer to call out and fix it. Try tracing the cables yourself first though as it seems the cabling is the problem.

Play To Kill

locket72 wrote: »

Yes one wire is for the satellite and the other is for the terrestrial signal.

Yes its a fixed position lnb.

Is the twin cabling any good and if so what is the best cabling to use for this type of job? Any ideas on where to purchase some?

I have found plenty of websites but its hard to no if this stuff is actually any good.

Thanks

RG6 type cable would do although its not really recommended. As posted above, check the connectors and nake sure the outer braiding is not touching the center core.

locket72

snaps wrote: »

The cable isn't shorting by any chance is it? Ie the outer braiding touching the inner core? All it takes is 1 strand to short?

Thanks for your simple but valuable advice. Today is the first day I've gotten to check the connections at the dish. Not the best day to be up a ladder when the weather is so bad. Anyway I checked at the connections with a satellite meter and undid all the connections and started again. Now they all seem to be working.

As for the original company still no refund which has me furious. Don't worry I don't give up easily. Thanks for all your advice.

What is a good cable to use as I have to replace it for one of the rooms as the installer left in short both inside and outside for one of the rooms?

Thanks again.

locket72

snaps wrote: »

The cable isn't shorting by any chance is it? Ie the outer braiding touching the inner core? All it takes is 1 strand to short?

Thanks for your simple but valuable advice. Today is the first day I've gotten to check the connections at the dish. Not the best day to be up a ladder when the weather is so bad. Anyway I checked at the connections with a satellite meter and undid all the connections and started again. Now they all seem to be working.

As for the original company still no refund which has me furious. Don't worry I don't give up easily. Thanks for all your advice.

What is a good cable to use as I have to replace it for one of the rooms as the installer left in short both inside and outside for one of the rooms?

Thanks again.