Being Sued By Broadband Provider

highcream

Hi there,
I was just wondering what the law is regarding this hypothetical situation . Basically if a tenant asked for broadband from an internet provider but when it arrived it turned out the phone line in the aprtment was faulty and would have to be ripped out and replaced.If the landlord was not willing to have the phone line ripped out is the tenant still eligible to pay for a years supply of broadband despite not signing any contract and if all communication was done over the phone.
Thanks alot

ResearchWill

highcream wrote: »

Hi there,
I was just wondering what the law is regarding this hypothetical situation . Basically if a tenant asked for broadband from an internet provider but when it arrived it turned out the phone line in the aprtment was faulty and would have to be ripped out and replaced.If the landlord was not willing to have the phone line ripped out is the tenant still eligible to pay for a years supply of broadband despite not signing any contract and if all communication was done over the phone.
Thanks alot

Hypothetically did the tennant contact the BroadBand supplier to cancel, when it became clear it would not work.

highcream

ResearchWill wrote: »

Hypothetically did the tennant contact the BroadBand supplier to cancel, when it became clear it would not work.

Yes in this situation the tenant would have rang the supplier to cancel but they would have kept sending the bills.
Thanks

psalbmb

if all communication was done over the phone, then you would of been told "over the phone" that its a x month contract etc, therefore the contract still stands.

theteal

would this not be an example of what "cooling off" periods are for? they're usually 14 days for such services in my experience

Robbo

I'm reminded of a similar situation that a friend had a couple of years ago.

He had DSL-based broadband which kept on dropping the connection. This deteriorated to the point where it was impossible for the modem to sync at all. Went through all the usual support process and Eircom were involved. They found a fault on the line but traced it to the internal wiring in the apartment block, therefore they wouldn't touch it. The chances of having a mangement company have someone poke around the internal cabling for someone who was renting were slim to none and the ISP wanted paying in full for the one year contract.

Their pestering phonecalls ended when frustration of contract was mentioned.

highcream

Clearly your provider was very frightened when u mentioned frustration of contract.Do u think this case should be taken all the way or just pay up?

Robbo wrote: »

I'm reminded of a similar situation that a friend had a couple of years ago.

He had DSL-based broadband which kept on dropping the connection. This deteriorated to the point where it was impossible for the modem to sync at all. Went through all the usual support process and Eircom were involved. They found a fault on the line but traced it to the internal wiring in the apartment block, therefore they wouldn't touch it. The chances of having a mangement company have someone poke around the internal cabling for someone who was renting were slim to none and the ISP wanted paying in full for the one year contract.

Their pestering phonecalls ended when frustration of contract was mentioned.

Robbo

highcream wrote: »

Clearly your provider was very frightened when u mentioned frustration of contract.Do u think this case should be taken all the way or just pay up?

It seemed to be enough to rescind the contract so that was the end of that.