Aer Lingus Customer Service

Claiomh

Hi, I just wanted to praise some customer service by EI. Was due to fly to Hamburg today, but due to Industrial action there, they had to cancel. They informed me yesterday, and were able to change me to a flight to Dusseldorf tonight as the alternative to Berlin or travelling a day later didnt suit. It took a total of 3 minutes on the phone to sort it all out, with the minimum of fuss. Its often you hear only stories of bad service, so I just wanted to praise them on a job well done.

andy_g

Moved to the travel forum.

Yamanoto

I'd second that OP.

I had to make a mad dash for an EI flight from Cork to Schipol on Tuesday. I arrived with minutes to spare, thanks to a member of ground staff who contacted the flight-deck & then ran me from check-in to my seat.

Had I being flying Ryanair, there's simply no way I'd have made that flight.

endofrainbow

Had I being flying Ryanair, there's simply no way I'd have made that flight.[/QUOTE]

Probably because Ryannair don't fly that route

Yamanoto

endofrainbow wrote: »

Probably because Ryannair don't fly that route

I'll join you for a dip in the Pedantic Ocean

No such airline :P