Parcel gone missing in post

fizzles

Hi

I hope i'm in the right forum. I recently returned a jacket I purchased online back to Germany as it didn't fit. I returned it on the 23rd January and it still hasn't arrived. I have filled out a "lost" item form for An Post. It wasn't registered, just standard post and I have proof of postage.

The value of the jacket was €167 which I can ill afford to lose. Anyone any idea where I go from here if it doesn't turn up?

I have been emailing the company I bought it from regularly but they don't seem too bothered tbh.

Thanks

Paulw

fizzles wrote: »

I hope i'm in the right forum. I recently returned a jacket I purchased online back to Germany as it didn't fit. I returned it on the 23rd January and it still hasn't arrived. I have filled out a "lost" item form for An Post. It wasn't registered, just standard post and I have proof of postage.

The value of the jacket was €167 which I can ill afford to lose. Anyone any idea where I go from here if it doesn't turn up?

Did you insure it when sending? If not, then you are out of pocket. It has nothing to do with the receiver, it's purely between you and An Post.

Teagwee

As was the case on a similar thread recently about an Ebay issue, when returning ANYTHING it is vital to send by recorded delivery. Anything else leaves you open to losing your money and the item. Proof of postage is, unfortunately, not proof of delivery.
I'm not saying it is the case here, but sellers can claim they didn't receive the item (even if they did) and you don't have a leg to stand on. Of course they won't seem to be bothered - why should they? You gifted them their item back with no tracking and they already have your money.

fizzles

Great news, the company received my jacket last Friday so I have been
credited with the relevant amount.:)

I've learned my lesson though and will register any items I send back in the future.

Thanks for the comments.