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bill notification

iPearly · 2013-02-16 16:11:38

I just recently signed up to electric Ireland and just got on today to my bank account to check the balance. To my surprise direct debit was collected from you. I then got on to my account on electric Ireland website to see that a bill was issued on the 31 of Jan. How come I didn't get any notification that my bill is…

16-02-2013 4:11pm

#1

iPearly

Registered Users, Registered Users 2 Posts: 246 ✭✭

Join Date: April 2011

Posts: 201

I just recently signed up to electric Ireland and just got on today to my bank account to check the balance. To my surprise direct debit was collected from you. I then got on to my account on electric Ireland website to see that a bill was issued on the 31 of Jan. How come I didn't get any notification that my bill is available like with all other providers?

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Comments

#2 18-02-2013 10:42am

EI: Una

Closed Accounts Posts: 1,585 ✭✭✭

Join Date: March 2011

Posts: 1554

Hi iPearly,

If you are an online billing customer, you will not receive a paper bill, but you should receive an email notification with a link to your bill. Did you check your spam folder?

If you wish, do private message me your Electric Ireland account number and your name/address in full as they appear on your account, as well as the email address we should have on record for you.

Regards,
Una

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