TV not working

k20

I bought TV/DVD combo last year and also bought a service plan for an extra €80.00 I turned on the TV tonight only to find that the picture is contorted the screen is red and the people are white. When I bring it back to the shop tomorrow what can I expect a repair or replacement If I accept a repair and it breaks down again what can I do then and will I be given a loan of a TV while mine is being repaired or can I insist on a new TV. Any advice no how to handle this.

coylemj

k20 wrote: »

When I bring it back to the shop tomorrow what can I expect a repair or replacement

Highly unlikely that they will hand over a brand new model but the answer depends on the store you bought it from, that is not a legal question. If you meant to ask a legal question along the lines of 'what am I entitled to?', the answer is that the store has the option of providing a repair or replacement so it's not up to you, at least not at the first attempt.

k20 wrote: »

If I accept a repair and it breaks down again what can I do then and will I be given a loan of a TV while mine is being repaired or can I insist on a new TV.

I don't think there is a defined limit on the number of attempts at repair that fail before you're legally entitled to ask for a replacement or refund. Ask for a loan of a TV, they may or may not give you a demo model while your own one is being repaired.

k20 wrote: »

Any advice no how to handle this.

Don't go in with guns blazing, I'm telling you that because you've posted your query in a legal forum and you're talking about getting a new TV before you even set foot in the store with the defective item. Things break and the manufacturer or retailer is allowed to repair the item and hand it back to you.

There is a certain well known electrical retailer in Dublin and they tend to get their backs up big time if you go in too aggressively demanding this and that. Bring back the item, explain the fault in a calm manner and see what they offer as remedy. Don't start making demands before you hear what they propose to do about the problem.

Kristopherus

Op if you have a service plan, does that cover breakdowns?

k20

Thank you for your reply I am not expecting a new TV nor will I go in with guns blazing I just need to know what to expect so I can be a little prepared I was not sure where to ask this question and thought that a legal answer might help me Thank you again for your reply and taking the time to do so .

coylemj

Kristopherus wrote: »

Op if you have a service plan, does that cover breakdowns?

He bought the item 'last year' and since we're only in the middle of February, it's likely to be still covered by the manufacturer's warranty so I doubt if he will be falling back on the extended warranty.

A 'service plan' will only cut in after the manufacturer's warranty expires though the store staff who sell these plans (on hefty commission) usually fail forget to mention this.

coylemj

k20 wrote: »

I just need to know what to expect so I can be a little prepared

Without naming the store there is nobody on boards who can answer that question. Legally you are entitled to a repair or replacement at the store's discretion.

BTW, if the item is still under manufacturer's warranty, forget about the extended service plan because that is probably riddled with exclusions. Just show the store assistant the original receipt and describe the fault, then see what they propose to do about it. Only invoke the 'service plan' if the original manufacturer's warranty has expired.

Esoteric_

coylemj wrote: »

Highly unlikely that they will hand over a brand new model but the answer depends on the store you bought it from, that is not a legal question. If you meant to ask a legal question along the lines of 'what am I entitled to?', the answer is that the store has the option of providing a repair or replacement so it's not up to you, at least not at the first attempt.



I don't think there is a defined limit on the number of attempts at repair that fail before you're legally entitled to ask for a replacement or refund. Ask for a loan of a TV, they may or may not give you a demo model while your own one is being repaired.



Don't go in with guns blazing, I'm telling you that because you've posted your query in a legal forum and you're talking about getting a new TV before you even set foot in the store with the defective item. Things break and the manufacturer or retailer is allowed to repair the item and hand it back to you.

There is a certain well known electrical retailer in Dublin and they tend to get their backs up big time if you go in too aggressively demanding this and that. Bring back the item, explain the fault in a calm manner and see what they offer as remedy. Don't start making demands before you hear what they propose to do about the problem.

The limit is one repair. Any repair must be permanent.

Procrastastudy

Don't buy service plans. You statutory rights with the retailer will take you to the three year mark as a minimum for free.

Have a read of the Consumers Issues forum for more detail on all of this than a sane person could ever want.

Tow

What is a "service plan" plan anyway? With many items of equipment a 'Service' and a 'Repair' are two different things.

Procrastastudy

Tow wrote: »

What is a "service plan" plan anyway? With many items of equipment a 'Service' and a 'Repair' are two different things.

Well other then wiping the screen and cleaning pizza off the remote, I think it's safe to assume with a TV the two are synonymous.