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Can't verify Bet365 account, what do I do?

  • 14-02-2013 12:39am
    #1
    TheStook
    Registered Users, Registered Users 2 Posts: 1,071 ✭✭✭


    So in order to verify your Bet365 account, you need to prove your identification obviously. It says you can do this with a National Identity Card, Passport,Drivers licence or Birth Cert.

    I have explained to them twice that I currently am not is possession of a Passport as I lost it and have no intention of paying €80 for a new one for at least a while, but I do have my old expired passport. and I'm only 18 so don't have a drivers license yet.

    They wouldn't accept my Gardai age card, which I thought was the National Identity card for Irish people? Or my Birth Cert, because it isn't clear enough.
    Now I don't know how in Gods name I can make my Birth Cert any clearer, I'm not the who wrote on the damn thing.

    So I got completely desperate there and sent them an e-mail including-
    Gardai age card
    clearer picture of birth cert
    Picture of expired passport
    Picture of Debit card used to deposit on the account
    and picture of a bill with my name and address on it.

    If this doesn't work, what am I supposed to do?


Comments

  • #2
    bohsman
    Registered Users, Registered Users 2 Posts: 8,881 ✭✭✭bohsman


    You could ask them nicely to escalate the issue to a supervisor or also ask them would they accept a signed letter from the local garda station that you are who you say you are etc.


  • #3
    TheStook
    Registered Users, Registered Users 2 Posts: 1,071 ✭✭✭TheStook


    bohsman wrote: »
    You could ask them nicely to escalate the issue to a supervisor or also ask them would they accept a signed letter from the local garda station that you are who you say you are etc.

    Yeah I'll do that so, cheers.


  • #4
    Jackobyte
    Registered Users, Registered Users 2 Posts: 6,321 ✭✭✭Jackobyte


    They took my expired passport though I had included my provisional license with it.


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