Sky box not working, Should I Pay to get a new one?

brian ireland

My sky+ HD is not working correctly. When we pause and play, the picture and voice is out of sync.
I was onto sky and we done a reset, rebuild and back to factory setting thingy. Now they want to send out an engineer and replace the box with a refurbished one for €80.
Any advise from anyone in this situation before. Dont really want to pay €80 for a sky engineer just to bring a box. Surly they could post it out to me for a few euro postage. I am not even sure if I should even pay for a replacement in the first place. Any info or how you handled the issue before would be great thanks.

miller50841

Ring them and tell them you got a graet deal with UPC and you can't do without tv as for kids and for staying sane

Iv'e got 2 free intalls when only ment to get 1 so worth a try.

biffontour

there is a good chance you can get it cheaper than 80 euro with a bit of talking, threaten to cancel and you might get somewhere, Sky never send out boxes.
The old box has to picked up and brought back

jd83

Do what the other post said. Tell them you will change company or change to free view sat if they dont replace the box asap. Your paying them at least 30 euro a month, its in there intereset to replace for free and lose 80 Euro instead of losing a monthly sum of money out of you.

brian ireland

biffontour wrote: »

Sky never send out boxes.
The old box has to picked up and brought back

Is that fact or your opinion? If its fact then I need a rethink..

Just got sky BB and a few monts ago got movies and sky sports for half price If i say I am leaving they might not take me seriously but having said that it might be my only option...

brian ireland

jd83 wrote: »

Do what the other post said. Tell them you will change company or change to free view sat if they dont replace the box asap. Your paying them at least 30 euro a month, its in there intereset to replace for free and lose 80 Euro instead of losing a monthly sum of money out of you.

Paying €80.50 at the moment plus BB

biffontour

brian ireland wrote: »

Is that fact or your opinion? If its fact then I need a rethink..

Its definitely Fact,

Service call involves Engineer going out fixing the problem, if that includes the box, the box is changed and the old box is taken back to the Stores

brian ireland

Ok off to ring sky and tell them I am not paying for a new box.. wish me luck;)

100200 shih

Same happen with my box, rang them up & they said o needed a new box & it would cost €200 + .I SAID I would go to UPC and I got new box for free

SmallBalls

Had the exact same problem a few months ago. Sky wanted a €100 for an engineer visit,
told them I couldn't afford that and I'd have to cancel the subscription. The call lasted about 20mins
and I got passed around to maybe 3-4 different people all asking the same questions,
all getting the same answer that I couldn't afford the €100 charge.

They let me go through the whole cancellation process right till the very last moment
when I got passed to 1 final person who said they'd do the call out for €10.
Stick to your guns and bluff them out, got a brand new HD box out of it.

brian ireland

Rang them and they said €100 for the call out, not €80:eek: I said I wasn't prepared to pay 100 or anything like it. The lad went away and came back with an offer of €10 to fix the problem.
I got through to an Irish lad and in fairness it was a very trouble free conversation. I stated my position and he put me on hold, he came back with the €10 offer. Good customer service in fairness.
Thanks lads and ladies for you comments and help. Probably wouldn't have called back tonight only for you.

miller50841

brian ireland wrote: »

Rang them and they said €100 for the call out, not €80:eek: I said I wasn't prepared to pay 100 or anything like it. The lad went away and came back with an offer of €10 to fix the problem.
I got through to an Irish lad and in fairness it was a very trouble free conversation. I stated my position and he put me on hold, he came back with the €10 offer. Good customer service in fairness.
Thanks lads and ladies for you comments and help. Probably wouldn't have called back tonight only for you.

Well done good to see someone taking good advice and using it.

jd83

The last 10 people who rang sky with the same problem probably just agreed to the price and paid it, so well done

BigFatGiant

I rang for a new sky+ box because I can't get the on demand service on my old white one. Got a quote of €259 for a new hd box. Nearly fell off my seat. They currently have an offer for a free box for new subscribers.But nothing for the existing customers. I kicked up a bit of fuss and got talking to the cancellation department and got a free box and free installation offered almost straight away.
I think if I'm paying €77 a month for tv (crazy when I think about it) then should be entitled to free upgrades.

Always threaten to cancel and sky will give you a deal to keep you from switching to another provider.