Passport application - have no photo ID

Fionne

My mother has recently applied for her 1st ever passport. She doesn't drive or have any photo id so the application was returned to her. When she got her passport photos stamped for the original application the Garda said she didn't need the ML10 form (the man in post office had told me she needed it for ID) and it's not on the list of accepted photo ID the passport office sent her back. Can't get throught to the passport office at all to ask someone what she needs or what she can do. Surely there's something she can do, she's entitled to a passport surely!

Anyone know if the ML10 is accepted by the passport office? Or how to get through to the passport office on the phone without spending hours on hold?

ThreeLineWhip

Yes, they will accept a ML10. No problems at all with that.

Fionne

Thanks for that - have a trip planned (& bought & paid for) for 8 weeks time so anxious to get it all sorted in time for that.

Fionne

Just got an email back from passport office, I explained I had sent in the ML10 but they say they won't accept it, has to be a Certificate of Identity form which they emailed me (I don't know why they didn't post one out to my mother with the letter saying she needed photo id) so now we have to go get this signed & sent in again. What a shambles!

ThreeLineWhip

That is a change of policy from them. The rules seem to change depending on who you are dealing with.

Fionne

Thought I should add another post in case anyones ever in a similar situation. Turns out the passport office DID accept the ML10 form as my mother got her passport after all.