Aer Lingus website default is Great Britain

sully2010

I'm just wondering does anyone know why when you go to either www.aerlingus.com or even aerlingus.ie are you directed to the UK default page with LHR as the home airport and prices in pounds.

I find it strange that our national flag carrier has the default home page directed to the UK.

markpb

sully2010 wrote: »

I'm just wondering does anyone know why when you go to either www.aerlingus.com or even aerlingus.ie are you directed to the UK default page with LHR as the home airport and prices in pounds.

Check your PC and browser - it's likely that one of them has STG set as the default currency or UK as the default region.

cast_iron

Directs to the US site for me, with JFK as the home airport and currency in dollars.
Same for .com and .ie version.
No sign of anything UK based.

sully2010

Where is the STG setting? I tried firefox and it directed me to the US site, explorer directed me to the GB site.

Cheers

Peppa Pig

Mine defaults to Ireland. You can set it to the country you want at the top of the home page and the cookie remembers it.

Jarren

Chrome directed me to US website/IE8 to UK website .

sully2010

Its a strange one though, when I go to sas.com, britishairways.com, aa.com or iberia.com im directed straight away to the Ireland section.

tfitzgerald

Takes me to the GB site as well. Bugs the fcuk out of me

LeftBase

sully2010 wrote: »

I'm just wondering does anyone know why when you go to either www.aerlingus.com or even aerlingus.ie are you directed to the UK default page with LHR as the home airport and prices in pounds.

I find it strange that our national flag carrier has the default home page directed to the UK.

What would the heros of '16 say!?:eek:

L1011

You set your home airport on first visit (per browser/machine from memory - I've LGW, no idea why as I'd long since moved back to Ireland when I got this laptop...

johnolocher

Takes me to the USA oh my god how dare they!? Chill out

Firefox sends me to the UK site. IE9 sends me to the Irish site.

I think it's to do with language settings. My Firefox is the UK English version, therefore it reports EN-GB. IE9 is using my Windows regional settings so loads the Irish site.

L1011

Karsini wrote: »

I think it's to do with language settings. My Firefox is the UK English version, therefore it reports EN-GB. IE9 is using my Windows regional settings so loads the Irish site.

That could be at least some of the case - I get LHR on IE but this laptop is on UK settings as I bought it as a display model in Lisburn.

Still sure there's some way to set a home airport though, hence LGW on Chrome?

I'd say that explains why some Firefox users are getting the US site, because the default download from Mozilla is the US version in most cases. You have to specifically download the UK version.

I don't know why you're getting LGW though. If you open the site in Incognito mode does it still show LGW?

L1011

Nope, LHR in Incognito. I'm not logged in to my GC account either.

edit: they have a cookie called HomeAirport set, set to LGW.

MYOB

MYOB wrote: »

Nope, LHR in Incognito. I'm not logged in to my GC account either.

That would make me guess that it's picking up LGW from cookies maybe?

Edit: I see you got it.

Peregrine

sully2010 wrote: »

Where is the STG setting? I tried firefox and it directed me to the US site, explorer directed me to the GB site.

Cheers

STG as in Sterling

Mine is JFK

Those of you who are getting the US site in Firefox, check the value of general.useragent.locale in about:config. If it's en-US then you have the US English version of Firefox and that might explain it.

tony81

Chrome directs me to US site with prices in USD but with Irish airports as the default

lord lucan

I've never had any bother with it,always directs me to the Irish site with the 3 airports as default. Using Chrome.

pawrick

this is so irratating - I type in aerlingus.ie and always get sent to the uk site on chrome. I delete my cookies automatically each day but surely the default should send you to the ie page with dublin as the default?

keith16

How an organisation can run a complex airline and can't even provide a functioning website is beyond me. Even their app is DREADFUL. For a company who relies on web traffic so much, it's baffling.

L1011

pawrick wrote: »

this is so irratating - I type in aerlingus.ie and always get sent to the uk site on chrome. I delete my cookies automatically each day but surely the default should send you to the ie page with dublin as the default?

What is your OS locale set to?

keith16 wrote: »

How an organisation can run a complex airline and can't even provide a functioning website is beyond me. Even their app is DREADFUL. For a company who relies on web traffic so much, it's baffling.

Its amongst the better airline sites I've used, to be honest. The app is pretty slow, mind, but at least it actually does something and is free...

seven_eleven

I got to the Irish website with euro as a default.

The website runs absolutely perfectly, and is one of the better airline websites around. People will just find anything to complain about.

Go complain about rynairs big ugly mess of a country list when you go to look for your airport, also the irritating captcha's and countless boxes they require you to tick to say you dont want some crappy suitcase/rent a car.

Tenger

I always get the .ie site too....not sure what I am doing right.....

pclancy

Corporate websites the world over are set to determine your location from cookies or locale setting etc, is this really thread worthy? Might be better suited moved to travel?

munchkin_utd

pawrick wrote: »

this is so irratating - I type in aerlingus.ie and always get sent to the uk site on chrome. I delete my cookies automatically each day but surely the default should send you to the ie page with dublin as the default?

HOW should it know?

Have you checked the locale on your system?
Have you checked the default language on your system?
Have you checked the language and location settings on your browser?

If you have Ireland/ Irish English set for all those above then fair enough.
If you have set UK or UK English for ANY of those settings then you have created settings that Aer Lingus is intrepreting (rightly) to indicate you are interested in flights departing from the UK.
Many dont see the difference between English-Ireland and English-UK but its a gigantic difference, not lingustically but the effects it creates down the line.

BTW, if you want to surf without creating a trail of cookies then use chrome and open a window in stealth, ignognito mode and that does the trick without needing to be deleting cookies daily.

beachhead

Ryanair also,defaults to the Uk.Explain that.Its supposedly an Irish airline that wants sterling more than euro

munchkin_utd

beachhead wrote: »

Ryanair also,defaults to the Uk.Explain that.Its supposedly an Irish airline that wants sterling more than euro

type in ryanair.ie and it should come up with all relevant to flights from Ireland etc.
It does for me and I am on a computer with german windows and germany as the default locale and german-german (as opposed to austrian or swiss german) as the language

ryanair.com though directs me to the german website, most likely through looking at the settings (for german-german in germany) THAT I SET on the computer.

Stinicker

This is not a fault of either Ryanair or Aer Lingus's website but of the browser as munchkin_utd said.

in Firefox go, Firefox>Options>Content>Languages and then make sure it is set to English/Ireland and remove any other languages leaving on English/Ireland as the selected choice.

in Internet Explorer go, tools (cogwheel symbol)>internet options>General>Languages and make sure it is set to English Ireland also.

in Chrome English Irish is not available as a Language option so these website will always default to the UK. Best use Firefox or Internet Explorer.

andy_g

Moved to Travel as its not Aviation or Aircraft related.

keithclancy

keith16 wrote: »

How an organisation can run a complex airline and can't even provide a functioning website is beyond me. Even their app is DREADFUL. For a company who relies on web traffic so much, it's baffling.

You could ask KLM or Alitalia the same thing :P

Stinicker

Stinicker wrote: »

This is not a fault of either Ryanair or Aer Lingus's website but of the browser as munchkin_utd said.

in Firefox go, Firefox>Options>Content>Languages and then make sure it is set to English/Ireland and remove any other languages leaving on English/Ireland as the selected choice.

in Internet Explorer go, tools (cogwheel symbol)>internet options>General>Languages and make sure it is set to English Ireland also.

in Chrome English Irish is not available as a Language option so these website will always default to the UK. Best use Firefox or Internet Explorer.

IE takes its initial settings from the Windows regional settings but even if you change these later, IE still sticks with whatever they were previously. Firefox defaults to the region based on the language of the browser (whether it's en-GB or en-US) so you have to manually add en-IE.

I work in IT and the amount of end users with UK regional settings is crazy. I also see a fair few with US regional settings. I'd say they just click through the initial Windows OOBE install without looking.

pawrick

munchkin_utd wrote: »

HOW should it know?

Have you checked the locale on your system?
Have you checked the default language on your system?
Have you checked the language and location settings on your browser?

If you have Ireland/ Irish English set for all those above then fair enough.
If you have set UK or UK English for ANY of those settings then you have created settings that Aer Lingus is intrepreting (rightly) to indicate you are interested in flights departing from the UK.
Many dont see the difference between English-Ireland and English-UK but its a gigantic difference, not lingustically but the effects it creates down the line.

BTW, if you want to surf without creating a trail of cookies then use chrome and open a window in stealth, ignognito mode and that does the trick without needing to be deleting cookies daily.

One of the replies mentioned that it's a chrome thing as there is no default English Irish setting in the language spell check setting - other than that everything else is ireland and euro on my pc and ie works fine as I just checked - so problem solved kinda
Just a little annoyance in the greater scheme of things really and as it's because of my browser then so be it will just have to manually switch every time.

The cookie thing is just me being a bit ocd to keep things tidy but thanks anyhow.



btw ryanair.ie works fine on google chrome so there must be a way around it for the companies?

Gatica

Checked and looks like I had language set to en-uk, so I've added en-ie now.

FWIW, aerlingus.com still redirects to the US site for me, but you can just change location at the top of the page and now every time it comes up as Irish site since that's what I picked. Ryanair.com correctly redirects to Irish site.

anncoates

Mine takes me to the chill the f*ck our website site

I suggest you try that option.

Gatica

Gatica wrote: »

Checked and looks like I had language set to en-uk, so I've added en-ie now.

FWIW, aerlingus.com still redirects to the US site for me, but you can just change location at the top of the page and now every time it comes up as Irish site since that's what I picked. Ryanair.com correctly redirects to Irish site.

When you change the region, aerlingus.com still reads the old one from its cookies unless you manually change it or clear your cookies for their site.

Dostoevsky

I just want them to allow me to have a default setting where I can view the entire site in Irish, seeing as it's my language.

I wouldn't expect Ryanair to do this, but I do expect Aer Lingus to do it.

Dostoevsky

Dostoevsky wrote: »

I just want them to allow me to have a default setting where I can view the entire site in Irish, seeing as it's my language.

I wouldn't expect Ryanair to do this, but I do expect Aer Lingus to do it.

If you're using Firefox, choose Irish (ga) as the default. It should work but I haven't tried it.

Dostoevsky

Karsini wrote: »

If you're using Firefox, choose Irish (ga) as the default. It should work but I haven't tried it.

Unfortunately that doesn't work on Firefox, neither does it work on Chrome, which is my usual browser. While Aer Lingus does allow you to view the page in many languages by choosing the options on the top centre of the page, if you click your destination as 'Ireland' you can only choose English as your language.

Dostoevsky

I did note, too, that when I switched to Firefox the Aer Lingus website assumed I was in the UK when I arrived there.

Dostoevsky

Just to add to this, even though I'm writing from Ireland when I booked an Aer Lingus flight from Sweden a moment ago, the Aer Lingus website gave me all the prices throughout the booking in SEK rather than in Euro. I checked to ensure my country was marked as Ireland but this did not alter things.

Aer Lingus needs to smarten up the website's ability to identify its customers origin, their currency and, yes (to add to my above point), their preferred language.

munchkin_utd

Dostoevsky wrote: »

Just to add to this, even though I'm writing from Ireland when I booked an Aer Lingus flight from Sweden a moment ago, the Aer Lingus website gave me all the prices throughout the booking in SEK rather than in Euro. I checked to ensure my country was marked as Ireland but this did not alter things.

Aer Lingus needs to smarten up the website's ability to identify its customers origin, their currency and, yes (to add to my above point), their preferred language.

thats another issue, and can be a pain if looking to book a one way flight from a non eurozone country and looking to use a Euro denominated gift voucher on it.