Automatically logs me out

mad sca

Hi I seem to be having a problem every time I close out of boards. Even though I have ticked "stay logged in" it automatically logs me out and then when I try to log in again it won't accept my password and I have to reset it every time? Can you know why this is happening or can you stop this from happening as I use Boards.ie on a regular basis and it is very annoying!

Thanks
Michael
Madsca

Spear

Which browser? Did you set it to accept cookies per session only?

mad sca

I don't understand what you are asking me? Where do I look into that??????

mad sca

I use google chrome!!

Spear

Then check what your cookies settings are currently set for with this guide:

http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

mad sca

My cookie settings are set as:

Allow local data to be set (recommended)

Is this correct or should I set it at something else?

mad sca

Can someone please help me with my problem I have had to reset the password again to just login to send this message. Thanks

Spear

Then try removing the already stored cookies:

http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

under "delete cookies" click the title to expand it to show further instructions.

mad sca

I did all the above but the problem is still happening have you any other suggestions? It is very frustrating having to reset my password everytime I want to log in? Thanks

Boards.ie: Danny

So you have to do a password reset every time you log in to boards? Why can you not use the same password - what error appears?

Danny

mad sca

Yes Danny

When I log in (even though I had clicked 'stay logged in') it tells me that Login failed, please try again. But I use the same password each time I reset so I don't understand why it keeps failing.

thanks

Boards.ie: Danny

Hi,

Can you try a different browser like Firefox? This will rule out a browser-specific issue. Next up would be to try a different password - something simpler perhaps with plain letters/numbers?

If you can get back to us with updates on those things then we'll try get this resolved for you.

Danny

mad sca

Hi Danny,

I setup Firefox and the same thing is happening. I also reset the password to an easier one with just letters and still no success when I log out it still tells me login failed, please try again.

I then reset my password to just numbers and got into write this to you but I know once I log out again I will have to reset again to get in. Thank god I get an email to say you have replied.

Any other suggestions would be grateful.

THanks

Boards.ie: Danny

Thanks for getting back to me - can I ask you is it the main site (http://www.boards.ie) or the touch website (http://touch.boards.ie) that you're having issues with, or is it both?

I suspect you might actually be trying to use the mobile site - http://m.boards.ie ?


Danny

mad sca

I am using the main site www.boards.ie

Boards.ie: Danny

Could you try the touch website - http://touch.boards.ie

Danny

Boards.ie: Danny

Hi madsca,

I believe Niamh here in the office is getting in touch with you to clarify a few things. Once you get that sorted come back to me and let me know if it resolves your issue.

Thanks,

Danny