Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Broadband - Can my line speed be increased?

  • 23-01-2013 11:01pm
    #1
    Plascebo
    Registered Users, Registered Users 2 Posts: 798 ✭✭✭


    Hi,

    Last year I had problems whereby there was crackling on the phone line and my bb connection kept dropping.

    Whilst trying to rectify the problem the engineers had my line speed reduced and I am wondering if my line could handle the bb speeds being increased again (I am on the 8mb package and getting speeds of roughly 4.75)?

    Btw, the issue was rectified (was not internal or connected to my line speed).


Comments

  • #2
    mcpaddington
    Closed Accounts Posts: 358 ✭✭mcpaddington


    Plascebo wrote: »
    Hi,

    Last year I had problems whereby there was crackling on the phone line and my bb connection kept dropping.

    Whilst trying to rectify the problem the engineers had my line speed reduced and I am wondering if my line could handle the bb speeds being increased again (I am on the 8mb package and getting speeds of roughly 4.75)?

    Btw, the issue was rectified (was not internal or connected to my line speed).

    Put you number into homevision.ie


  • #3
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Plascebo wrote: »
    Hi,

    Last year I had problems whereby there was crackling on the phone line and my bb connection kept dropping.

    Whilst trying to rectify the problem the engineers had my line speed reduced and I am wondering if my line could handle the bb speeds being increased again (I am on the 8mb package and getting speeds of roughly 4.75)?

    Btw, the issue was rectified (was not internal or connected to my line speed).
    Hi Plascebo

    I have looked into this and I have contacted broadband technical support where they have raised your speeds to 7168kbps (7mb) download speeds. I had asked to raise it to 8 but they had informed me that this may cause intermittent drop outs. Please turn off and back on your modem as soon as you are able to ensure this alteration goes through.


    Regards


    Al


  • #4
    Plascebo
    Registered Users, Registered Users 2 Posts: 798 ✭✭✭Plascebo


    Thats great, thanks Al, much appreciated.


  • #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Plascebo wrote: »
    Thats great, thanks Al, much appreciated.

    No problem, happy to help.

    If you find that the increase of speeds is causing any drop outs please let me know and I will arrange lowering the speed to resolve.

    Regards

    Al


Advertisement