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Sky card...apparently lost in the post

  • 21-01-2013 5:23pm
    #1
    makingSense
    Registered Users, Registered Users 2 Posts: 20 ✭


    Hi there, I am at the end of my tether. Ordered sky six weeks ago...in time for Xmas I thought. Installed on the date they said...which was fine. Installer assured us we wud have the card in time for Christmas. I have rang and rang and rang when no card arrived. Each time I get the excuse that is must be delayed and or lost in the post. Funny thing is I received a letter from them three days after my I initial call, welcoming me to sky. So wrong address cannot be the problem. Apparently it has gone missing three times and today's phone call was just offered "special delivery" which I thought was courier or something but its only registered post where you just sign when you receive it.

    I don't think any of the cards were sent. Surely the post cannot be that bad. Has anyone had this problem? Is there any competitor in the market that I could use instead. I told today's customer service rep that if they didn't courier it to me tomorrow they could forget about it. He has to get back to me to see if courier is an option. Just can't believe this crap service. What can I do?


Comments

  • #2
    muffler
    Registered Users, Registered Users 2 Posts: 46,545 ✭✭✭✭muffler


    makingSense wrote: »
    What can I do?
    Post in the Consumer Issues forum. :cool:


  • #3
    kbell
    Registered Users, Registered Users 2 Posts: 1,249 ✭✭✭kbell


    Order again, through another, shop,kiosk, reseller.
    They (sky) have been known to mess up card orders, i've been dealing with them for 13 years and have seen this numerous times.


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