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am i entitled to a refund because i paid by credit card?

  • 21-01-2013 12:26pm
    #1
    cocokay
    Registered Users, Registered Users 2 Posts: 160 ✭✭


    hi there, i paid for a deal online in december which then turned out to be a scam...a lot of people who paid via paypal have had a refund but i paid with my visa card and have been emailing the "support" department since december who told me if i refused the delivery and it was sent back to them unopened i would get a refund...i did exactly that on december 31st and haven't heard a word from them. can you tell me where i go from here? it was 39 euros which isn't a lot but thats not the point, i am broke so better back in my pocket than these jokers!
    thanks
    cocokay


Comments

  • #2
    who is this
    Registered Users, Registered Users 2 Posts: 500 ✭✭✭who is this


    cocokay wrote: »
    "support" department
    Whose? BoI or Paypal? If it's Paypal, you can forget it. You'd be better applying for a chargeback. Paypal are absolutely useless.


  • #3
    Bank of Ireland: Pat
    Closed Accounts Posts: 354 ✭✭Bank of Ireland: Pat


    Hi cocokay,

    Thanks for getting in touch. We wouldn't be able to tell you here whether or not you'd be entitled to a refund as each would be dealt with on a case by case basis.

    If you need dispute a transaction on your Visa Debit card, you'll need to fill out return the Visa Debit Transaction Dispute Form. You can find a copy here. Please include as much information as possible, including copies of the emails you've received from them.

    I hope this helps. If you have any other questions, please feel free to ask.

    Thanks
    Pat


  • #4
    cocokay
    Registered Users, Registered Users 2 Posts: 160 ✭✭cocokay


    thanks Pat I've sent that form in. Who Is This, no i meant the "support" address for the online deal company who were running the dodgy deal and their suppliers!
    Bank of Ireland: Pat wrote: »
    Hi cocokay,

    Thanks for getting in touch. We wouldn't be able to tell you here whether or not you'd be entitled to a refund as each would be dealt with on a case by case basis.

    If you need dispute a transaction on your Visa Debit card, you'll need to fill out return the Visa Debit Transaction Dispute Form. You can find a copy here. Please include as much information as possible, including copies of the emails you've received from them.

    I hope this helps. If you have any other questions, please feel free to ask.

    Thanks
    Pat


  • #5
    cocokay
    Registered Users, Registered Users 2 Posts: 160 ✭✭cocokay


    my card was refunded this morning, thanks so much for your help :)


  • #6
    Bank of Ireland: Billy
    Closed Accounts Posts: 1,066 ✭✭✭Bank of Ireland: Billy


    Hi cocokay,

    Glad to hear you've received your refund.

    Please let us know if there's anything else we can help you with.

    Thanks

    Billy


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