Please Help - Windows 8 Upgrade - Programs Gone

jmcc99_98

Hope someone can help me.

I upgraded from Windows 7 to Windows 8 last night, I managed to restore all my documents from the C/windows.old folder.

However my programs are no longer installed. I am not too worried about most of them as they are free but Windows Office 2010 is no longer installed nor is Adobe Professional.

I have the product key for Office - Is it just a matter of downloading a copy from MS site and using the product key I have, or do I need to install the actual product that I had previously downloaded? (It was downloaded from MS, Not from disc)

I have no idea what my product key is for Adobe - any ideas how I might get this back?

Im really pi55ed off as it is likely to creat a huge amount of difficutly for me unless I get them restored.

Please, Any Help would be great

Fysh

jmcc99_98 wrote: »

Hope someone can help me.

I upgraded from Windows 7 to Windows 8 last night, I managed to restore all my documents from the C/windows.old folder.

However my programs are no longer installed. I am not too worried about most of them as they are free but Windows Office 2010 is no longer installed nor is Adobe Professional.

I have the product key for Office - Is it just a matter of downloading a copy from MS site and using the product key I have, or do I need to install the actual product that I had previously downloaded? (It was downloaded from MS, Not from disc)

I have no idea what my product key is for Adobe - any ideas how I might get this back?

Im really pi55ed off as it is likely to creat a huge amount of difficutly for me unless I get them restored.

Please, Any Help would be great

It sounds like your installation was a migration install rather than in-place upgrade

If your Adobe licence was registered, you may be able to retrieve your serial number from your Adobe account - you'll need to log on to see it. Otherwise, you might be able to point something like Magical Jellybean at your old install registry hives and get it from there.

jmcc99_98

Thanks Fysh - Should I be able to just download a fresh copy of Office 2010 and use my existing product key?

I have never heard of Magical Jellybean, I will investigate this further.

Thanks

Fysh

jmcc99_98 wrote: »

Thanks Fysh - Should I be able to just download a fresh copy of Office 2010 and use my existing product key?

I have never heard of Magical Jellybean, I will investigate this further.

Thanks

Yeah, if you've already got a licence and know your product key you should be able to just download the trial version and activate with your key.

jmcc99_98

Thanks Fysh - I will try that later.

I hope that magical jellybean thing works too.

Thanks again for your help

Capt'n Midnight

Do a reboot on the off chance it did a dual install and left you the option to pick the old version of windows ( unlikely but it would be handy if it did)

jmcc99_98

Thanks Capt'n - I did a reboot and it isnt a dual install. Only Windows 8 - I will need to try out Fysh suggestions later - Bloody annoying though. I assumed that all my programs with migrate with my personal files.

Capt'n Midnight

Like I said it was an off chance.

did you register the adobe product / do you have the original media
unfortunately these are the sort of things you need anyway to prove you own it , so catch 22 in that if you can prove you are entitled to a license you probably already have the details to hand