The problem in apply online system

alk8113

Hi all,

I applied for the test online today but I encountered a problem. I had paid the fee and also received the payment confirmation email then, But I accidentally closed the scheduling page before I confirm my application. And now I cannot apply for the test because it said “You already have an open application for this test category”, and I cannot see any method to manage my uncompleted application now. So I just wondering how I can go back to the scheduling page and book the date again? Could anybody please give me the help?

Manay thanks in advanced!!

areyawell

You should be able to, just login/logout and retry

If not just give them a ring.

alk8113

areyawell wrote: »

You should be able to, just login/logout and retry

If not just give them a ring.

Thanks! I have sent the email and plan to make a ring tomorrow...The system seems so...eh...

J_R

alk8113 wrote: »

Hi all,

I applied for the test online today but I encountered a problem. I had paid the fee and also received the payment confirmation email then, But I accidentally closed the scheduling page before I confirm my application. And now I cannot apply for the test because it said “You already have an open application for this test category”, and I cannot see any method to manage my uncompleted application now. So I just wondering how I can go back to the scheduling page and book the date again? Could anybody please give me the help?

Manay thanks in advanced!!

The reason you were getting the message "You already have an open application for this test category" is because it was reading a "Cookie" it set on your computer.

There are a few ways to circumvent,

These depend on your computer settings
Close then open your browser
switch off/on your computer

Or
Delete the cookie or open and use a different browser.

alk8113

J_R wrote: »

The reason you were getting the message "You already have an open application for this test category" is because it was reading a "Cookie" it set on your computer.

There are a few ways to circumvent,

These depend on your computer settings
Close then open your browser
switch off/on your computer

Or
Delete the cookie or open and use a different browser.

I have tried but the same thing. Actually at that moment I had passed throught the payment step and paid the fee already, and then accidentally I closed the browser before I scheduled the test date...So now I paid the fee but I didn't schedule the date, and I just wonder if I succeeded to apply for the test yet?

J_R

alk8113 wrote: »

I have tried but the same thing. Actually at that moment I had passed throught the payment step and paid the fee already, and then accidentally I closed the browser before I scheduled the test date...So now I paid the fee but I didn't schedule the date, and I just wonder if I succeeded to apply for the test yet?

Hi,

I think would be too late now to do anything yourself online. So, give them a ring, they will sort it out.

But did you try "History" in your browser ?