AIB Aptitude Test - Customer Service

Smashius_Clay

Firstly, has anyone taken the AIB Aptitude Test for Customer Service? If so, could they describe roughly what it entails?

Secondly, and this might seem like a silly question, but does anyone know if the AIB Aptitude Test has a dress-code? Do you have to be clean-shaven?

Paul262

Hey just saw this there.

I had mine last Thursday and it went very well, but the feedback I got off everyone else was quite negative!

In the email I was given a link to the SHL and Morrisby testing programmes.

Ignore the SHL one, was absolutely nothing like the test.

There were 6 sections, verbal, inductive (I think) and numerical.

If you haven't had yours I'll go into detail about the questions if you want!

Dress code, business casual; most guys wore slacks and a shirt, jumper/jacket, no tie.

If you did take it, how did you get on?

katiemc90

Hey!!! I have the test on tuesday the 5th! Its for the customer service role in Swords. I havent a clue what to expect in the tests?
Are the numerical ones hard? What kind of qs are they? like series etc? How much time do you have to answer the questions?

Sorry for all the questions would really appreicate some help!!
Glad to hear yours went well!! Hope im that lucky!

steff.breslin

Hi Katiemc90 I sat my aptitude test the same day as you, how did you get on ?

Paul262 did you get an interview? I have one tomorrow and I am panicking a bit!

katiemc90

steff.breslin wrote: »

Hi Katiemc90 I sat my aptitude test the same day as you, how did you get on ?

Paul262 did you get an interview? I have one tomorrow and I am panicking a bit!

Hey!
Yeah I passed the test too!
I have an interview tomorrow too, it's at 3!! Pretty nervous too but the recruitment agency sent me a lot of questions to go through! Did u get them?
Is ur interview for the customer service role in swords too?

steff.breslin

Mine is at 11.15. Yeh same, although I have had a look at a few other threads and some people listed the questions they got which are a bit different, but think those were for positions in Naas so maybe that makes a difference. And yeh think so, when I applied it was for Graduate Sales Banking so hopefully that is the same thing. Have you done much prep so far? xx

katiemc90

I was up in CPL today with the woman for my prep. It kinda made me feel like im really not ready for it now! But I wouldnt go into too much detail on anything if she didnt cover it today, yenno?
I havent done much just answered the questions she gave me.
I wonder how many positions are available? There was a lot of people sitting the tests!x

steff.breslin

katiemc90 wrote: »

I was up in CPL today with the woman for my prep. It kinda made me feel like im really not ready for it now! But I wouldnt go into too much detail on anything if she didnt cover it today, yenno?
I havent done much just answered the questions she gave me.
I wonder how many positions are available? There was a lot of people sitting the tests!x

Aw really? Going to the recruitment agency wasn't an option to me. I know and there are a lot of people being interviewed as well, that's mine over with think its hard to tell, my interviewers were lovely. Good luck

jethro081

did anyone hear anything back yet?

steff.breslin

jethro081 wrote: »

did anyone hear anything back yet?

Heya. No I haven't but one of the other girls has. Have you? What recruitment agency are you with? X

jethro081

steff.breslin wrote: »

Heya. No I haven't but one of the other girls has. Have you? What recruitment agency are you with? X

not heard a peep. i'm not with any recruitment agency as such. applied online, but i didn't get any coaching or anything like that. sure if some people have heard back i'll not be taking that as a good sign.

steff.breslin

jethro081 wrote: »

not heard a peep. i'm not with any recruitment agency as such. applied online, but i didn't get any coaching or anything like that. sure if some people have heard back i'll not be taking that as a good sign.

Yeh neither did I, recruitment agency was hopeless, didn't send me details of aptitude test until the day before. Don't think it matters when you hear back it just depends on how long it takes someone to get round to phoning. The other girl was told it would take up to two weeks and she heard next day x

jethro081

ah sure there'll be other jobs i'm sure. somewere.

EDIT; misread your post completely, ha, you are likely dead right. no use in writing it off completely till i hear one way or the other.

thanks for your replies. best of luck with it. Hopefully everyone will get jobs. even people who didn't apply