Astec 63DV Phoneline

nc6000

Hi, just replaced the battery in my Astec 63DV today, all went well and it's working fine again. I found the user guide online and discovered that the alarm can dial telephone numbers when the alarm activates. I'm thinking of setting this up.

Can anyone tell me what I need to do to connect to the phone line? If I run a phone line to the panel does it need a standard RJ11 jack to connect to the Astec or can someone tell me where on the Astec does the phone line connect?

altor

nc6000 wrote: »

Hi, just replaced the battery in my Astec 63DV today, all went well and it's working fine again. I found the user guide online and discovered that the alarm can dial telephone numbers when the alarm activates. I'm thinking of setting this up.

Can anyone tell me what I need to do to connect to the phone line? If I run a phone line to the panel does it need a standard RJ11 jack to connect to the Astec or can someone tell me where on the Astec does the phone line connect?

You will need engineer access to set up the phone.
Main line goes into alarm on A/B then back out to the other phones on C/D.

nc6000

Thanks for the reply. So I need the run the phone line into the alarm and back out again rather than using a phone line splitter with a cable from that.

How much would an engineer charge to do this?

altor

nc6000 wrote: »

Thanks for the reply. So I need the run the phone line into the alarm and back out again rather than using a phone line splitter with a cable from that.

How much would an engineer charge to do this?

There may be a cable in with your alarm cables in the control panel for a phone connection to the main phone point. This would be the first thing to check.
Setting up the line with priority over other phones in the house is the proper way to do this.
Price would all depend on what needs to be done.

KoolKid

This is usually easier than it sounds. You generally goto the nearest point to the alarm. Then it can be just a matter of using the existing wiring to get the line to the alarm first.

nc6000

I can get a phoneline run up to the alarm panel no problem as they are both in the same room.

What I'm not sure on is where to connect the phoneline once I take the alarm panel cover off.

KoolKid

nc6000 wrote: »

I can get a phoneline run up to the alarm panel no problem as they are both in the same room.

What I'm not sure on is where to connect the phoneline once I take the alarm panel cover off.

You connect the incoming line to line in (The 2 terminals to the far left)
And the out going line to phone (The 2 terminals next to the 2 above)

altor

nc6000 wrote: »

I can get a phoneline run up to the alarm panel no problem as they are both in the same room.

What I'm not sure on is where to connect the phoneline once I take the alarm panel cover off.

This should help.

nc6000

Thanks for the replies guys.

Will it still work OK if I just connect an incoming phoneline into the Line ports on the alarm panel?

Our landline is never used, we only have it for broadband so I don't think it needs to be setup with priority over other phones.

KoolKid

It will work. But without line seizure someone ringing your phone or taking the phone off the hook will prevent the alarm calling out.

altor

nc6000 wrote: »

Thanks for the replies guys.

Will it still work OK if I just connect an incoming phoneline into the Line ports on the alarm panel?

Our landline is never used, we only have it for broadband so I don't think it needs to be setup with priority over other phones.

Your welcome.

Yes it will work that way. You should have a filter fitted if there is broadband connected to the line.

nc6000

I've a filter already fitted and a spare port on the phoneline splitter so I guess all I need now is some phone cable to run up to the alarm panel, I'll try and set this up over the weekend.

Thanks again for the advice, I'll let you know how I get on.

altor

nc6000 wrote: »

I've a filter already fitted and a spare port on the phoneline splitter so I guess all I need now is some phone cable to run up to the alarm panel, I'll try and set this up over the weekend.

Thanks again for the advice, I'll let you know how I get on.

Do, any other problems. let us know.

nc6000

I've ran a phoneline to the box but can't seem to get the Dialer light to turn on. On one end of the phone line I crimped the blue & brown wires in the two centre slots on the RJ11 plug and I've tried both combinations of the wires in the Line section on the panel but with no joy.

I've programmed my phone number using FN 8 but when I try a test call using FN 7 the screen displays F9.

KoolKid

Do you have a multi meter to check if you have line voltage on the pair @ the panel?

nc6000

KoolKid wrote: »

Do you have a multi meter to check if you have line voltage on the pair @ the panel?

I thought stripping the coating from the wire with my teeth was a good idea. There is voltage to the pair on the panel alright!

KoolKid

Sorry. Just read that again. F9? You have not recorded a voice message.
Do you have the manual?

nc6000

I have the Astec Integrated Alarm System User Guide. It doesn't mention recording a voice message. How can I do this?

KoolKid

Ill PM you over the manual now. Its on page 40.

altor

nc6000 wrote: »

I've ran a phoneline to the box but can't seem to get the Dialer light to turn on. On one end of the phone line I crimped the blue & brown wires in the two centre slots on the RJ11 plug and I've tried both combinations of the wires in the Line section on the panel but with no joy.

I've programmed my phone number using FN 8 but when I try a test call using FN 7 the screen displays F9.

You will need engineer access to the alarm to set up the voice message for the alarm to ring out.

nc6000

Thanks for the manual Koolkid. I know what I have to do now to get it working. Looks like my engineer code isn't the default so I'll start off tomorrow by doing a reset then putting the panel into engineer mode and recording the message. I've an old analogue phone here and I've made a cable long enough to reach from the panel to the keypad for recording the message.

Almost there.

altor

nc6000 wrote: »

Thanks for the manual Koolkid. I know what I have to do now to get it working. Looks like my engineer code isn't the default so I'll start off tomorrow by doing a reset then putting the panel into engineer mode and recording the message. I've an old analogue phone here and I've made a cable long enough to reach from the panel to the keypad for recording the message.

Almost there.

Hopefully so

KoolKid

nc6000 wrote: »

Thanks for the manual Koolkid. I know what I have to do now to get it working. Looks like my engineer code isn't the default so I'll start off tomorrow by doing a reset then putting the panel into engineer mode and recording the message. I've an old analogue phone here and I've made a cable long enough to reach from the panel to the keypad for recording the message.

Almost there.

They are easy enough to default & reprogramme as long as its not engineer locked. PM me who installed it before you default it & I'll see if I can source a code for you.
Another tip for recording the message is to wire the keypad directly into the panel on a short length of cable.

nc6000

OK. So did the factory reset, got the panel into Engineer Mode. Green dialer light came on. I was able to record and listen back to my message OK.

I programmed a follow-me number but when I test it I get an F6 error. I can hear the dialler clicking on and off again and the keypad shows C1, C2 and C3 but my mobile doesn't ring and it goes to F6.

The number is correct and I can ring it OK from the house phone.

KoolKid

Programme the number into telephone number 1 first. Command 10 in telecoms

nc6000

I'm still getting F6 on any number I try (landline or mobile) and I can call these numbers fine from the house phone.

I've also tried another cable between the alarm panel and phoneline and got the same F6.

If I plug a standard analogue phone into the same socket I'm trying to use for the alarm it works fine and I can ring my mobile from it.

If I unplug the phoneline I get a Telecom fault on the keypad after a few seconds.

Not sure what the issue is.

KoolKid

Have you broadband on that line?

nc6000

Yep, I've broadband.

The line has a DSL Filter on it just after the wall socket with a 3-way splitter going into the phone port on the DSL filter. I've the home phone and the alarm line plugged into the splitter.

KoolKid

The alarm may need a filter. Turn off the modem and try make a test call.

nc6000

Just tried it with the phoneline from the alarm panel straight into the wall, no DSL filter or broadband modem turned on.

I still got F6 after C1, C2 & C3.

KoolKid

Try programming a pause before the phone number. Press part before the first digit of the phone number

altor

nc6000 wrote: »

Just tried it with the phoneline from the alarm panel straight into the wall, no DSL filter or broadband modem turned on.

I still got F6 after C1, C2 & C3.

Are you sure you have the main working line going into the panel?

nc6000

No luck with adding the pause, still getting F6.

Yep, I'm sure the line is going to the panel correctly. If I disconnect it and try a test call I get the F1 error which means no dial tone.

KoolKid

Can you connect a phone directly into the pair at the panel & see can you make a call. Also try powering the panel down completely and power up again after 2 minutes.

altor

nc6000 wrote: »

No luck with adding the pause, still getting F6.

Yep, I'm sure the line is going to the panel correctly. If I disconnect it and try a test call I get the F1 error which means no dial tone.

Wonder if its an issue with the dialer. You only defaulted it so that would of brought it back to factory settings. Try this again and connect the main line direct into the first two terminals. Have no return to the phone point connected and test again.

nc6000

I'll have another look at it later on, didn't get to it over the weekend.

I popping the mains fuse and taking off the jumper on the right-hand side enough to power it down completely?

altor

nc6000 wrote: »

I'll have another look at it later on, didn't get to it over the weekend.

I popping the mains fuse and taking off the jumper on the right-hand side enough to power it down completely?

Thats correct.

KoolKid

A busy tone can also give F6. On some UPC lines the dial tone is similar to the busy tone on Eircom etc.
Try turn line monitor off - Command 22 to NO
Ensure Dialling is set to DTMF - Command 19 to 1

nc6000

KoolKid wrote: »

A busy tone can also give F6. On some UPC lines the dial tone is similar to the busy tone on Eircom etc.
Try turn line monitor off - Command 22 to NO
Ensure Dialling is set to DTMF - Command 19 to 1

I tried this and also tried powering down the panel for a few minutes and still no luck.

I think I'll try another factory reset later on and see if it makes any difference.

nc6000

Yippee!!! I got it working. I used command 19 and changed it to pulse dialling and the test call worked straight away.

Thanks very much for your help Altor & Koolkid. It is much appreciated.

KoolKid

Are you sure it was pulse and not tone?
Anyway if its working leave it alone.

nc6000

I found this in the Engineer Manual and gave it a go as it sounded like my problem. I was about to get the ladder back out to do a reset and was having a quick look at the manual so I had all the commands ready.

"The communicator sees the telephone line, but seems to have great difficulty making a call. Sometimes it gives F1 (no dial tone), F3 (no handshake) or F6 (busy) Check that the line is not an Internet access line (mostly in schools). This line will only connect to one number, the only solution is use a
different line.
Check that the line is not a PABX line or an ISDN line with a terminal adapter. If an ISDN line has been installed then the dialller MUST be connected to the ANALOG port of the terminal adaptor. (An ISDN line will give a voltage reading of approximately 100 volts, an analog port or a regular phone line will be be about 50 volts). Try changing command 19 to 2 (pulse dialling)."

marcoz

Just wondering seen as though a good few of you are mentioning command lines. How do I get these functions. I've an ASTEC 63dv and test call goes thru the motions. You can hear the box clicking and C1 then C2 the the C3 and then I get a F6 fault. The mobile that its set to ring never rings. I've unplugged the broadband router and its still the same. Got the e fibre in a couple of weeks ago and I'm not sure if this has been the case of the alarm not ringing any of the numbers. Haven't got the engineers code either.

altor

marcoz wrote: »

Just wondering seen as though a good few of you are mentioning command lines. How do I get these functions. I've an ASTEC 63dv and test call goes thru the motions. You can hear the box clicking and C1 then C2 the the C3 and then I get a F6 fault. The mobile that its set to ring never rings. I've unplugged the broadband router and its still the same. Got the e fibre in a couple of weeks ago and I'm not sure if this has been the case of the alarm not ringing any of the numbers. Haven't got the engineers code either.

C1 dialer seizes the line.
C2 dial tone detected.
C3 ringing number.
F6 busy tone detected.

Check the number programmed.
Can you dial the number off your phone.
Does you home phone go dead when the lines is seized?

He is a link to the user manual. Page 10/11 covers changing and adding phone numbers.

nc6000

Try changing to pulse dialling. That's what I did and it started working straightaway.